Billing Representative

About the role

This position owns the end to end collections lifecycle for assigned workplace accounts from first outreach through full payment collection. The Billing Representative drives timely payment by directly calling and emailing accounts payable contacts and administrators. You will build trusted relationships with each workplace, setting clear expectations around billing policy, NET terms, and dispute procedures. The role requires diagnosing the root cause of non payment and resolving billing concerns before they escalate. You will report on collections updates and accounts receivable status to internal stakeholders on a regular basis. Success in this role depends on creating SMART action plans for critical accounts and following through to closure. Collaboration with Billing Disputes, Sales, Customer Support, and other teams is essential to remove roadblocks and secure payment commitments. Ultimately, this position safeguards the company's cash flow and supports the mission of uplifting communities through healthcare staffing.

Key facts

What you'll do

• Monitor accounts to identify outstanding debts and prioritize high risk items.
• Call and email accounts payable contacts, administrators, and others to discuss overdue payments and upcoming dues.
• Build and maintain professional relationships with workplace customers to strengthen payment compliance.
• Identify the root cause of non payment and resolve billing concerns through investigation and collaboration.
• Report on collections updates and accounts receivable status using clear and structured communication.
• Identify critical accounts and devise SMART action plans to address issues and recover cash.
• Negotiate payment terms and commitment to pay while balancing customer relationships and company needs.
• Work cross functionally with Billing Disputes, Sales, Customer Support, and other teams to remove payment roadblocks.
• Ensure all customer interactions reflect professionalism, empathy, and adherence to billing policies.
• Use tools such as Google Drive suite, Slack, Salesforce, and soft phone software like Amazon Connect in day to day work.
• Handle math and data tasks such as calculating payment plan instalments accurately and efficiently.
• Exercise strong judgment in customer facing decisions during live interactions and complex situations.

Requirements

• Open to candidates of all experience levels, where ability to handle business customers professionally and solve problems effectively is the primary focus.
• No specific degree required, as the company values what you can do more than what is listed on your résumé.
• Professional and clear communication in both verbal and written forms is mandatory for this position.
• High attention to detail to ensure accuracy in accounts, payments, and documentation.
• Receptive to feedback and highly coachable to improve performance continuously.
• Comfortable using Google Drive suite, Slack, Salesforce, and soft phone software like Amazon Connect if preferred.
• Comfortable with math and data, including calculating payment plan instalments and reviewing financial information.
• Ability to build and sustain relationships with customers in a remote environment.
• Strong judgment in customer facing decisions and live interactions with workplace accounts.
• Effective negotiating skills to secure payment commitments while maintaining positive relationships.
• Reliable laptop or desktop device, with no Chromebooks or Linux operating systems permitted.
• Minimum internet speed of 20 Mbps via wired connection for consistent performance.
• Use of a wired headset to ensure clear communication during calls and virtual meetings.
• A quiet, distraction free workspace to maintain focus on collections activities.
• Stable power and internet connectivity to meet full time engagement expectations.

Nice to have

• Prior experience with Google Drive suite, Slack, Salesforce, and soft phone software like Amazon Connect.

Practical notes

This is a full time remote role based in the Philippines, requiring reliable connectivity and a professional workspace. The hiring process includes application form screening, a case study on collections scenarios, and multiple interviews focused on collections simulation. Candidates should expect timely communication and must check spam folders for process updates. Clipboard maintains a strict no payment request policy, and any attempts to solicit money or bank details should be reported immediately.