Director, Engineering

About the role

You will own the technical vision and execution for consumer-facing products that millions rely on every day. You will lead multiple engineering teams that own the end-to-end delivery of the CLEAR mobile app, the web platform, digital enrollment experiences, marketing technology, and the Concierge platform. You will partner deeply with Product, Design, Marketing, and business stakeholders to define and deliver intuitive, high-performing digital journeys. Your leadership will ensure that the platform remains scalable, reliable, and secure while delivering a seamless member experience. You will foster a culture of innovation, ownership, and continuous improvement across diverse engineering teams. You will leverage data and experimentation to guide technical investments and validate product decisions. Ultimately, you will shape the digital experiences that define how members interact with CLEAR across physical and digital touchpoints.

Key facts

What you'll do

Lead and grow multiple engineering teams responsible for CLEAR's consumer experiences across mobile, web, marketing technology, and Concierge products.

Define and execute the technical strategy for customer-facing applications, ensuring scalable, reliable, and performant experiences that delight millions of members.

Partner closely with Product, Design, Marketing, and Business stakeholders to prioritize roadmaps that improve acquisition, conversion, engagement, retention, and member satisfaction.

Drive engineering excellence by establishing best practices around architecture, delivery, quality, observability, and operational performance.

Build highly collaborative relationships across Engineering, Product, Design, Data, and Marketing to rapidly deliver customer value through experimentation and continuous iteration.

Champion modern engineering practices, enabling teams to move quickly while maintaining reliability, security, and technical quality.

Develop engineering managers and senior engineers, fostering a culture of ownership, innovation, accountability, and continuous growth.

Use data, experimentation, and customer insights to inform technical investments and continuously improve the digital member experience.

Own the end-to-end delivery of digital enrollment flows, ensuring they are intuitive, efficient, and optimized for conversion.

Collaborate with Data and Analytics teams to instrument products effectively and derive actionable insights from user behavior.

Ensure that consumer products meet stringent security, privacy, and compliance requirements across all digital channels.

Evaluate, prototype, and adopt new technologies where they provide clear advantages in performance, scalability, or user experience.

Work cross-functionally to coordinate releases, incident response, and post-mortems to drive operational reliability.

Mentor senior engineers and managers, providing guidance on technical design, career growth, and craftsmanship.

Establish clear metrics and dashboards to track the health and performance of consumer digital products.

Champion accessibility, usability, and inclusive design principles in collaboration with Product and Design teams.

Requirements

12+ years of software engineering experience, including 6+ years leading engineering teams and 3+ years managing engineering managers.

Proven experience leading multiple teams building and scaling consumer-facing digital products, including mobile applications, web platforms, or customer acquisition experiences.

Strong technical background designing scalable distributed systems and modern cloud-native applications.

Experience partnering closely with Product, Design, Marketing, and Analytics to deliver customer-centric experiences and measurable business outcomes.

Demonstrated success building high-performing engineering organizations that balance speed, quality, reliability, and long-term maintainability.

Strong understanding of experimentation, A/B testing, analytics, and data-informed product development.

Exceptional communicator who can influence technical and business leaders while aligning cross-functional organizations around a shared vision.

Passion for developing engineering talent and creating an inclusive, high-performing culture where teams can do their best work.

Comfortable operating in fast-paced, ambiguous environments with a strong sense of ownership and continuous improvement.

Experience with modern mobile development platforms, JavaScript-based web frameworks, and API-driven architectures is required.

Deep knowledge of cloud platforms, infrastructure as code, and observability practices is essential.

History of mentoring engineers and contributing to career development programs within previous organizations.

Familiarity with regulated environments and compliance considerations for handling personal data is necessary.

Demonstrated ability to manage priorities in a dynamic environment while maintaining a strong focus on delivery and quality.

Practical notes

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