Deployment Specialist

About the role

This role is the first deployment hire responsible for carrying end-to-end client onboarding independently from contract signature to live operation. You will translate complex partner requirements into precise product configurations and run executive and frontline training. This position sets the standard for every future Claim Health deployment.

Software engineers turn product ideas into working code. Engineers work in small teams, review each other's work, and ship in small batches. Most teams follow agile practices such as sprints and daily standups. Engineers also write tests, fix bugs, and improve performance. The field values clear communication as much as technical skill. Engineers spend part of every week on planning, code review, and debugging, not just writing new code. The ability to explain a technical decision in plain words separates strong engineers from the rest.

Key facts

What you'll do

Drive process improvement by identifying where Claim Health can genuinely enhance a partner's operations and prescribing better workflows instead of only implementing stated requests.

Translate complex customer requests into precise, well-scoped product requirements that engineering can execute, maintaining clarity and actionable detail. Run onboarding and training sessions for clinical, RCM, and operations staff, ensuring teams can use the platform effectively from day one.

Requirements

The posting states a bachelor's degree requirement. Meticulous organization to manage multiple clients, configurations, and open items simultaneously without anything slipping. Process fluency to absorb how an organization currently works, diagnose breakdown points, and prescribe improved paths using available tools.

Genuine technical depth to diagnose integration and data flow issues, translate customer needs into product requests, and resolve routine issues without constant engineering support. Multi-level communication that is equally credible and comfortable with executives, middle management, and frontline workers, including on-site client visits.

First-principles problem solving that targets root causes rather than surface symptoms. Calm composure under pressure because deployments can become messy. End-to-end ownership that sees tasks through to completion so nothing falls through the cracks.

2-5 years of experience in implementation, solutions engineering, or a forward-deployed role with a track record of owning go-lives end-to-end. Healthcare or health tech background preferred, with RCM or authorization experience as a strong plus. Technical capability to diagnose integration and data flow issues independently, where coding ability is a strong asset.

Practical notes

This is an on-site role in New York City requiring US work eligibility. Typical interview steps

Hiring for engineering roles usually starts with a recruiter screen, followed by one or two technical rounds. Candidates often solve a coding problem, discuss past projects, and answer system design questions. Some loops include a take-home task. Final rounds typically cover team fit and give candidates a chance to ask questions. Interviewers look for how you break down an unfamiliar problem, not just whether you reach the answer. Practicing a few problems aloud and reviewing your own past projects are the best preparation.

Good to know

Deployment specialists turn signed contracts into live, working systems across post-acute care providers. The role blends technical configuration, process design, and multi-level stakeholder communication. Strong problem solving and clear documentation support scaling standardized workflows. Success depends on ownership, composure, and the ability to operate with minimal supervision. General familiarity with healthcare revenue cycle and clinical workflows aids effectiveness in this environment.

Career growth

Engineering careers usually progress from individual contributor to senior, staff, and principal levels. Some engineers move into management and lead teams of five to twenty people. Others stay on the technical track. Growth follows demonstrated impact, not tenure alone. A typical engineering ladder has clear levels with defined expectations for scope, quality, and mentorship. Moving up usually requires owning outcomes end to end rather than completing assigned tickets.