Manager, Technical Solutions

About the role

As the Manager of Technical Solutions at Cira, you will play a pivotal role in shaping the technical landscape of our organization. Your primary responsibility will be to lead a team of skilled professionals dedicated to delivering innovative solutions that enhance our services and meet the needs of our clients. This position requires a strategic mindset, strong leadership capabilities, and a deep understanding of technical solutions in the domain of internet governance and digital services. You will be instrumental in driving projects from conception to execution, ensuring alignment with Cira's mission and objectives.

Key facts

What you'll do

• Lead and manage a team of technical professionals, fostering a collaborative and innovative work environment.
• Oversee the development and implementation of technical solutions that align with Cira's strategic goals and client needs.
• Collaborate with cross-functional teams to identify opportunities for enhancing existing services and creating new offerings.
• Act as a key point of contact for stakeholders, ensuring clear communication and understanding of technical requirements and project status.
• Develop and maintain project plans, timelines, and budgets, ensuring projects are delivered on time and within scope.
• Conduct regular assessments of technical solutions to ensure they meet industry standards and best practices.
• Provide mentorship and guidance to team members, promoting professional growth and skill development.
• Analyze market trends and emerging technologies to inform strategic decision-making and innovation initiatives.
• Prepare and present reports on project progress, challenges, and outcomes to senior management and stakeholders.
• Facilitate workshops and brainstorming sessions to encourage creative problem-solving and idea generation within the team.
• Ensure compliance with relevant regulations and standards in all technical solutions and implementations.
• Drive continuous improvement initiatives to enhance operational efficiency and effectiveness within the technical solutions team.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field; a Master's degree is a plus.
• A minimum of 5 years of experience in technical project management or a similar role, preferably within the technology or internet governance sector.
• Proven experience leading and managing technical teams, with a track record of successful project delivery.
• Strong understanding of software development methodologies, including Agile and Waterfall.
• Excellent communication skills, both verbal and written, with the ability to convey complex technical concepts to non-technical stakeholders.
• Demonstrated ability to manage multiple projects simultaneously while maintaining attention to detail and quality.
• Familiarity with cloud computing, cybersecurity, and data management practices is highly desirable.
• Proficiency in project management tools and software, such as Jira, Trello, or Microsoft Project.
• Strong analytical and problem-solving skills, with a focus on delivering innovative solutions.
• Ability to work collaboratively in a fast-paced, dynamic environment.

Nice to have

• Experience in the domain of domain registration, DNS management, or related fields.
• Knowledge of regulatory requirements and compliance standards relevant to the technology sector.
• Familiarity with DevOps practices and tools.
• Previous experience in a customer-facing role, particularly in a technical capacity.
• Certifications in project management (e.g., PMP, PRINCE2) or relevant technical certifications.

Skills & tools

• Leadership and team management
• Technical project management
• Strategic planning and execution
• Communication and presentation skills
• Problem-solving and analytical thinking
• Proficiency in project management software
• Knowledge of software development and IT infrastructure

Practical notes

• This position is based in Ottawa, Ontario, and may require occasional travel for client meetings or industry events.
• Candidates must be eligible to work in Canada and may need to provide documentation for work authorization.
• Cira is committed to fostering an inclusive workplace and encourages applications from diverse backgrounds.
• Interested candidates can apply through the provided link: https://cira.bamboohr.com/careers/329.

Join Cira as the Manager of Technical Solutions and be part of a team that is dedicated to enhancing the digital landscape in Canada and beyond. Your expertise will help drive innovation and ensure that our technical solutions meet the evolving needs of our clients and stakeholders.