Associate Manager, Operations

About the role

Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, and Anthropic. The team thrives on solving complex problems with innovative solutions that advance the mission, and it is recognized on the Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company. Within Checkr, Truework operates independently, allowing rapid iteration while also being able to leverage the strengths and assets from our core business, like joining a startup within a startup. The Associate Manager, Operations will lead the Manual Verifications team, which delivers the cornerstone to Truework's success by delivering high-quality service and ensuring each verification is handled with accuracy and care. The team operates at the intersection of product and platform execution, managing hundreds of thousands of verifications each month.

Key facts

What you'll do

Lead a team of verification specialists through performance management, coaching, mentorship, and professional development while overseeing attendance, schedules, and disciplinary actions.

Track individual and team metrics, prepare weekly reports, maintain comprehensive documentation, and escalate critical issues to leadership.

Analyze quality failures, conduct regular audits, and ensure team deliverables meet company standards and SLAs.

Identify performance trends, develop corrective action plans, and implement solutions to address gaps and inefficiencies.

Design and facilitate training programs on quality protocols, operational workflows, product offerings, and customer personas in collaboration with senior team members.

Partner with leadership on operational initiatives, stay current on product updates and customer needs, and ensure timely completion of cross-functional deliverables.

Own the end-to-end execution of manual verification processes, balancing speed, accuracy, and adherence to policy.

Support the refinement of operational playbooks and standard work procedures to drive consistency and scalability.

Collaborate with cross-functional stakeholders to align on priorities, manage dependencies, and resolve blockers impacting the verification lifecycle.

Champion data-informed decision-making by interpreting operational data, validating hypotheses, and testing improvements in the verification workflow.

Serve as the primary point of contact for process-related inquiries from internal teams and external partners, ensuring clear and timely communication.

Promote a culture of ownership, continuous learning, and accountability within the team to sustain high performance and engagement.

Requirements

2+ years or more of leadership experience in call center management, operations, team management, or a related field.

3+ years of experience in a customer-facing role.

2+ years of experience in leading projects or peers to achieve common goals.

Outstanding organizational, planning, and problem-solving skills with the ability to prioritize multiple issues and produce solutions.

Excellent written and verbal communication skills; proven ability to establish relationships with direct reports, peers, executives and clients.

Strategic and Process-Oriented: Takes initiative to set priorities, drive results, and improve workflows by identifying inefficiencies.

Mentorship and Data-Driven Problem Solving: Develops talent, upholds high performance standards, and uses data analysis to identify root causes and implement solutions.

Collaborative and Communicative: Works cross-functionally, navigates multiple systems, and clearly conveys expectations, feedback, and updates.

Organized and Adaptable: Balances priorities, meets deadlines, delivers quality work, and effectively responds to change.

An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

Practical notes

Hours

Full-time (40 hours per week).

Travel

No travel is required for this role.

Visa

This role is eligible to sponsor candidates for H-1B or TN visa.

Deadlines

Applications will be reviewed on a rolling basis until the position is filled.