Senior Communications Specialist (1-Year Contract

About the role

Careem is seeking a Senior Communications Specialist to join our dynamic team in Dubai on a one-year fixed-term basis. In this role, you will be responsible for shaping both internal and external communications to effectively promote our diverse services, which include ride-hailing, food delivery, payment solutions, and quick commerce. Your expertise will be crucial in enhancing our brand presence and ensuring clear messaging across all platforms.

Key facts

What you'll do

• Develop and execute comprehensive communication strategies that align with Careem's mission and showcase the impact of our services on the community.
• Manage media relations by crafting compelling press releases and liaising with journalists and influencers to enhance our public image.
• Create internal communication materials such as updates from leadership and all-hands meeting content to keep employees well-informed and engaged.
• Collaborate with various departments, including Product, Marketing, and Human Resources, to ensure a unified messaging approach across all channels.
• Support senior leadership in managing the company's reputation and crisis communications, ensuring swift and effective responses to any challenges.
• Analyze media coverage and internal engagement metrics to generate insightful performance reports that guide future communications efforts.
• Enhance the visibility of executives through strategic speaking opportunities, interviews, and authored articles that position them as thought leaders in the industry.
• Stay updated on industry trends and competitor activities to inform communication strategies and maintain a competitive edge.
• Organize and participate in events that promote Careem's services and engage with the community.
• Foster relationships with key stakeholders to enhance collaboration and support for communication initiatives.
• Provide training and guidance to team members on effective communication practices and media engagement.

Requirements

• A minimum of 5-7 years of experience in public relations, journalism, or communications, preferably within a technology-focused organization or agency.
• Proven track record in developing and implementing communication strategies across diverse markets.
• Exceptional editorial and storytelling abilities, with a knack for translating complex technical information into accessible content.
• A well-established network of media contacts throughout the MENA region to facilitate effective outreach.
• Proficiency in both English and Arabic, enabling effective communication with a broad audience.
• Strong organizational skills with the ability to juggle multiple projects in a fast-paced environment.

Nice to have

• Experience in the ride-hailing or tech industry, providing insight into sector-specific communication challenges.
• Familiarity with digital marketing and social media strategies to enhance communication efforts.
• Previous involvement in crisis communication management, equipping you to handle sensitive situations adeptly.
• Knowledge of analytics tools to measure communication effectiveness and inform strategy adjustments.

Skills & tools

• Expertise in media relations and press outreach strategies to build and maintain strong media connections.
• Proficient in developing and executing internal communications strategies that foster employee engagement.
• Skilled in crisis management, capable of crafting timely and effective responses during challenging situations.
• Experience in executive positioning, helping leaders articulate their vision and enhance their public profiles.
• Bilingual proficiency in English and Arabic, ensuring effective communication across diverse audiences.

Practical notes

• This position entails collaboration with teams located in the UAE, Saudi Arabia, Egypt, Pakistan, and Jordan, fostering a regional approach to communications.
• There is potential for contract extension based on business needs and individual performance evaluations.
• The role offers attractive benefits, including unlimited vacation days, the option to work remotely for up to 30 days annually, comprehensive healthcare coverage, and reimbursements for fitness-related expenses.

Join Careem as a Senior Communications Specialist and play a pivotal role in shaping our narrative and enhancing our brand across the MENA region. Your contributions will be instrumental in driving our mission forward and connecting with our diverse customer base.

About the company

Company based in Dubai runs projects across more than 70 cities in ten nations spanning Middle East, Africa, and South Asia. Services include car rides, bike rentals, food delivery, grocery delivery, and digital payments. Stakeholders include e& holding majority control at 50.03 percent. Ridesharing unit belongs fully to Uber. Projects focus on urban mobility and convenience, serving communities through varied transport and payment options in multiple markets.