Head of Product Operations

About the role

The owns the end-to-end operating system for the product organization. This role is responsible for ensuring the data layer, the product lifecycle process, and the onboarding of new product team members operate with durability at scale. The position is operations focused, not strategy focused, and exists to remove friction so that product and engineering teams can execute without constant founder intervention. The hire will establish the guardrails and workflows that make consistent execution possible across a distributed team of more than 140 people spread across engineering, product, and design within three product portfolios. This role builds the infrastructure that enables other teams to move faster while portfolio decisions, sequencing, and positioning remain with founders and product leads.

What you'll do

• Verify product specifications through rigorous intake checkpoints before engineering teams initiate build work.
• Configure product lifecycle stages so that updates progress smoothly from concept to validation to public availability.
• Establish review routines that surface performance signals early, enabling course corrections before offerings reach guests.
• Orchestrate shipping activities that coordinate releases across regions, ensuring rollout plans align with brand calendars.
• Forge partner connections that align data and timelines, enabling joint offerings to launch with shared clarity.
• Map onboarding sequences for new product staff to reduce ramp time through structured knowledge transfer and tooling access.
• Maintain metric definitions so that reports remain consistent when teams compare results across properties and markets.
• Oversee tool configurations that allow small crews to manage many properties without manual errors compounding.
• Design intake checkpoints that validate readiness and prevent unfinished work from entering production pipelines.
• Build operational scaffolding that supports rapid experimentation while maintaining governance and compliance.

Requirements

You bring three to five years of experience guiding complex product initiatives within technology-driven environments. You understand how to handle guest data and internal metrics while adhering to privacy rules and internal standards. You collaborate effectively with engineering, design, and commercial teams, translating requirements into operational changes. You perform well when managing multiple timelines and keeping stakeholders informed as priorities shift. You are comfortable owning the boring stuff like documentation, definitions, and data hygiene that others avoid. You have a bias for action and can operate with incomplete information while still driving clarity. You communicate with precision and can simplify intricate operational models for diverse audiences. You are disciplined in your follow-through and can be relied upon to close the loop on critical operational tasks.

Nice to have

Experience in hospitality or hotel technology platforms is preferred.

About the role

The owns the end-to-end operating system for the product organization. This role is responsible for ensuring the data layer, the product lifecycle process, and the onboarding of new product team members operate with durability at scale. The position is operations focused, not strategy focused, and exists to remove friction so that product and engineering teams can execute without constant founder intervention. The hire will establish the guardrails and workflows that make consistent execution possible across a distributed team of more than 140 people spread across engineering, product, and design within three product portfolios. This role builds the infrastructure that enables other teams to move faster while portfolio decisions, sequencing, and positioning remain with founders and product leads.

What you'll do

• Verify product specifications through rigorous intake checkpoints before engineering teams initiate build work.
• Configure product lifecycle stages so that updates progress smoothly from concept to validation to public availability.
• Establish review routines that surface performance signals early, enabling course corrections before offerings reach guests.
• Orchestrate shipping activities that coordinate releases across regions, ensuring rollout plans align with brand calendars.
• Forge partner connections that align data and timelines, enabling joint offerings to launch with shared clarity.
• Map onboarding sequences for new product staff to reduce ramp time through structured knowledge transfer and tooling access.
• Maintain metric definitions so that reports remain consistent when teams compare results across properties and markets.
• Oversee tool configurations that allow small crews to manage many properties without manual errors compounding.
• Design intake checkpoints that validate readiness and prevent unfinished work from entering production pipelines.
• Build operational scaffolding that supports rapid experimentation while maintaining governance and compliance.

Requirements

You bring three to five years of experience guiding complex product initiatives within technology-driven environments. You understand how to handle guest data and internal metrics while adhering to privacy rules and internal standards. You collaborate effectively with engineering, design, and commercial teams, translating requirements into operational changes. You perform well when managing multiple timelines and keeping stakeholders informed as priorities shift. You are comfortable owning the boring stuff like documentation, definitions, and data hygiene that others avoid. You have a bias for action and can operate with incomplete information while still driving clarity. You communicate with precision and can simplify intricate operational models for diverse audiences. You are disciplined in your follow-through and can be relied upon to close the loop on critical operational tasks.

Nice to have

Experience in hospitality or hotel technology platforms is preferred.

Application Details

Please apply for this position on the official posting to confirm duties, pay, and location for Practical notes

Location for this role is New York, NY. The engagement type is full time. The compensation package includes a base salary of $180,000 for a one-year period.