Senior AI Voice Product Manager

About the role

Canary Technologies is a software company dedicated to modernizing hotels through an AI platform designed specifically for hospitality. The platform is currently used by more than 20,000 hoteliers across over 100 countries. These hoteliers use the technology to operate more efficiently and to deliver exceptional guest experiences. Major hotel brands including Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western rely on Canary to achieve measurable results. The company has been recognized as a 2024 Deloitte Technology Fast 500 company, a Most Innovative Company by Fast Company, and a HotelTechReport Best Place to Work. It is supported by leading Silicon Valley investors such as Y Combinator, F-Prime, Brighton Park Capital, and Insight Partners. As the Senior AI Voice Product Manager, you own the end-to-end strategy and execution of Canary's AI Voice product line, defining what intelligent, real-time voice interactions between hotels and their guests will become. You are responsible for discovering, prioritizing, and refining the capabilities that allow hotel staff to resolve guest needs through voice rather than traditional digital interfaces. You translate complex operational realities and technical constraints into a clear, compelling, and executable product vision that the engineering team can build. You act as the central orchestrator of the conversational AI lifecycle, ensuring that every release of voice functionality is reliable, secure, and genuinely useful in busy hotel environments.

Key facts

What you'll do

• Investigate and synthesize real-world hotel workflows to identify high-impact voice use cases that improve operational efficiency and guest satisfaction.
• Conduct structured interviews with hotel operators and guests to validate assumptions and uncover nuanced requirements for voice-driven assistance.
• Architect the strategic roadmap for AI voice features, balancing near-term deliverables with long-term differentiation in the hospitality market.
• Translate ambiguous guest problems and technical limitations into precise product requirements that engineers can execute without constant clarification.
• Define the functional and non-functional specifications for voice modules, including latency targets, accuracy thresholds, and language coverage.
• Establish rigorous review checkpoints to evaluate the accuracy, tone, timing, and clarity of every voice interaction before it reaches a live environment.
• Orchestrate cross-functional release activities, coordinating with engineering, operations, and partner teams to deploy updates without disrupting hotel operations.
• Design and manage experiments that measure the impact of voice features on guest satisfaction, error rates, and issue resolution across diverse properties.
• Partner with data and analytics teams to interpret experiment results and refine voice behavior based on empirical evidence and observed trends.
• Maintain comprehensive feature documentation that explains capabilities, limitations, and integration points to internal stakeholders and partners.
• Build and maintain strong working relationships with partner platforms to ensure voice capabilities align seamlessly with broader hotel management systems.
• Champion the adoption of standardized testing routines that ensure voice interactions remain consistent, reliable, and trustworthy.
• Represent the voice product perspective in cross-company discussions, aligning priorities with business goals, technical strategy, and customer needs.
• Continuously monitor industry trends in conversational AI and voice technology to identify opportunities for innovation and improvement.

Requirements

• Bring three to five years of experience managing voice or conversational AI products, ideally within the hospitality sector.
• Demonstrate a solid understanding of data privacy regulations and security expectations relevant to enterprise software and guest data.
• Show a firm grasp of how large language models function and the implications of their behavior on user trust and adoption.
• Prove the ability to work effectively with technical specialists while clearly explaining tradeoffs between speed, quality, and complexity.
• Exhibit strong written and verbal communication skills to articulate product direction and rationale to diverse audiences.
• Display comfort working in a fast-paced, iterative environment where requirements evolve based on customer feedback and operational data.
• Highlight a track record of delivering high-quality software products that meet both business objectives and user needs.
• Show commitment to maintaining accurate and up-to-date documentation that clarifies product capabilities and limitations.

Nice to have

• Experience in the hotel or travel technology industry is preferred but not mandatory.

Practical notes

• No specific tools are mandated for this role. Interested candidates should confirm details on the official application page.
• This is a full-time position based in New York, New York, operating on a standard professional schedule.
• The compensation range for this role is $180,000 to $240,000 USD on an annual basis.
• Candidates should expect to engage directly with enterprise stakeholders and technical teams across distributed locations.
• Travel is not required for this role, though occasional in-person collaboration with partners may occur.
• Visa sponsorship may be considered for eligible candidates, subject to role and business needs.
• The start date is flexible but aligned with the operational cadence of the product team.
• All application procedures and submission guidelines must be followed through the designated hiring portal.