Staff AI Voice Product Manager

About the role

Canary Technologies is a software company dedicated to the hospitality industry. The organization provides an AI platform designed for hotels and is used by more than 20,000 hoteliers across over 100 countries. Major hotel brands placing trust in the platform include Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western. The company has received recognition as a 2024 Deloitte Technology Fast 500 honoree, was named a Most Innovative Company by Fast Company, and holds a listing as a HotelTechReport Best Place to Work. Financial backing comes from prominent Silicon Valley investors such as Y Combinator, F-Prime, Brighton Park Capital, and Insight Partners.

Position Overview

The organization seeks a Staff Product Manager to lead the AI Voice product line. This product is responsible for enabling intelligent, real-time voice interactions between hotels and their guests. The role operates at the junction of advanced artificial intelligence and the practical environment of enterprise hospitality. It involves managing the full lifecycle of conversational AI, from initial concept through deployment and impact measurement. The position requires deep technical understanding alongside strong business judgment. Ownership through execution and delivery is essential for success in this position.

Location for this role is New York, New York. The engagement is full-time. The compensation package ranges from 180,000 USD to 220,000 USD.

Responsibilities

The Staff Product Manager will define and own the AI Voice product roadmap. This includes guiding the product from its earliest conceptual stages to its realization as a live tool that creates value for guests. You will analyze complex hospitality workflows and convert them into clear product strategies. This translation must respect the operational constraints and realities of hotel environments. Close collaboration with engineering and design teams is necessary. The goal is to ensure that each release addresses genuine user needs and solves actual problems.

You will transform ambiguous ideas into concrete, measurable results for hotel properties. This involves designing intake processes that capture detailed hotel use cases before any feature is built. Constructing conversation flows and logic is a core duty. These flows must align precisely with property workflows while adhering to strict project timelines. You will review interaction data and user feedback on an ongoing basis. This review allows for the refinement of prompts and responses to maintain high levels of accuracy.

Shipping iterative updates is a primary function of this role. Each update should enhance the guest experience. You will simultaneously monitor system reliability and overall performance. Partnership with sales and support teams is critical. This partnership ensures that product changes remain aligned with market demand and customer expectations. You will champion accessibility and clarity in all design decisions. This focus ensures that every team within a hotel can easily adopt and use the voice tools. Maintaining detailed documentation is required. This documentation will explain key decisions and link strategic objectives to measured outcomes. Balancing a spirit of experimentation with the need for stability is vital. This balance protects core voice services for enterprise customers.

Requirements

Candidates must possess three to five years of experience building AI products. This experience must have occurred in technical environments. Clear communication skills are mandatory. You must communicate effectively with both technical and non-technical stakeholders. This communication must occur across distributed, remote teams. An understanding of how large hotel brands operate is necessary. Specifically, knowledge of how these brands handle reservations, guest calls, and service operations is required.

You must be able to write precise product requirements. These requirements should guide engineering teams clearly and without ambiguity. A strong respect for data privacy and security expectations is non-negotiable. These expectations are standard in the global hospitality industry.

Preferred Qualifications

Experience in voice technology is a significant advantage. Background in hospitality software provides a strong foundation. Familiarity with conversational platforms is also considered a plus.

Tools and Skills

Core skills include product management and expertise in AI Voice technology. Direct experience with the Canary platform is valuable. Knowledge of hotel technology ecosystems is important. Proficiency in data analysis is expected. Strong stakeholder communication skills are essential.

Application Details

Please confirm all details on the official application page. Specific information regarding the application process and submission procedures can be found there. Ensure all provided information is accurate and current.