Key Account Manager

About the role

As a , you will play a pivotal role in nurturing and expanding relationships with our most valued clients. Your primary focus will be to ensure that our key accounts receive exceptional service while driving growth and maximizing revenue opportunities. You will collaborate closely with various internal teams to deliver tailored solutions that meet client needs and align with Cachet's strategic objectives. This position is ideal for a proactive and results-driven professional who thrives in a dynamic environment.

Key facts

What you'll do

• Develop and maintain strong relationships with key clients, acting as their primary point of contact and advocate within Cachet.
• Identify growth opportunities within existing accounts and work collaboratively with clients to develop tailored strategies that drive mutual success.
• Analyze client needs and market trends to provide insights and recommendations that enhance service delivery and client satisfaction.
• Collaborate with cross-functional teams, including marketing, product development, and customer support, to ensure seamless service delivery and alignment with client expectations.
• Prepare and present regular performance reports to clients, highlighting successes, areas for improvement, and future opportunities.
• Negotiate contracts and agreements with clients, ensuring terms are favorable for both parties while maintaining Cachet's profitability.
• Monitor industry trends and competitor activities to inform strategic planning and identify potential risks and opportunities.
• Participate in industry events and conferences to represent Cachet and build a network of potential clients and partners.
• Provide training and support to junior team members, sharing best practices and fostering a culture of continuous improvement within the team.
• Utilize CRM software to track client interactions, manage account information, and report on sales activities and performance metrics.
• Work closely with the sales team to develop account plans and strategies that align with overall business goals.
• Ensure timely resolution of client issues and concerns, maintaining a high level of client satisfaction and loyalty.

Requirements

• A minimum of 3 years of experience in account management, sales, or a related field, preferably within the technology or software industry.
• Proven track record of managing key accounts and driving revenue growth through strategic relationship management.
• Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
• Strong analytical skills, with the ability to interpret data and market trends to inform decision-making.
• Proficiency in CRM software and other sales tools, with a strong understanding of sales processes and methodologies.
• Ability to work independently and as part of a team, demonstrating initiative and a proactive approach to problem-solving.
• Strong organizational skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment.

Nice to have

• Experience in the SaaS industry or with technology products is a plus.
• Familiarity with project management methodologies and tools.
• Knowledge of digital marketing strategies and techniques.
• Fluency in additional languages is an advantage, particularly in the Nordic or Baltic regions.
• Previous experience in a startup or fast-growing company environment.

Skills & tools

• Strong negotiation and closing skills.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and CRM systems (e.g., Salesforce, HubSpot).
• Excellent presentation skills, with the ability to convey complex information clearly and effectively.
• Strong customer service orientation, with a focus on delivering exceptional client experiences.
• Ability to adapt to changing circumstances and priorities, demonstrating resilience and flexibility.

Practical notes

• The position is based in Tallinn, Harjumaa, and may require occasional travel to meet with clients or attend industry events.
• A competitive salary will be offered, commensurate with experience and qualifications.
• Cachet is committed to diversity and inclusion and encourages applications from candidates of all backgrounds.
• Visa sponsorship may be available for qualified candidates who require work authorization.

If you are passionate about building strong client relationships and driving business growth, we invite you to apply for the Key Account Manager position at Cachet. Join us in shaping the future of our industry and making a meaningful impact for our clients.