Asistente de Operaciones Logísticas

About the role

Cabify is seeking an individual to support real-time logistics operations and ensure service excellence in Peru. You will manage driver fleets and address daily operational challenges to meet strict service level agreements for our corporate clients. In this capacity, you are responsible for upholding the highest standards of reliability and coordination within the logistics framework. The role requires ownership of end-to-end operational workflows to prevent disruptions and maintain consistency. You will act as a critical link between dispatch execution and on-ground fleet performance. Success in this position depends on your capacity to handle complex situations with precision and speed. The position is integral to sustaining the efficiency and reliability of our logistics network in Lima. Your work will directly influence client satisfaction and the perceived quality of our service offerings.

Key facts

What you'll do

• Maintain service levels according to client agreements by monitoring key performance indicators and adjusting resources accordingly.
• Coordinate driver fleets and resolve operational incidents as they occur through rapid assessment and deployment of alternative solutions.
• Spot process deviations to implement proactive measures that prevent recurring issues and mitigate future risks.
• Facilitate communication between dispatch, drivers, and end customers to ensure clarity, transparency, and timely updates.
• Audit fleet adherence to established delivery protocols by reviewing execution logs and validating compliance with standards.
• Monitor delays to ensure delivery time targets are met, analyzing trends and deploying countermeasures when necessary.
• Identify and suggest improvements to boost service quality, leveraging data insights and operational feedback loops.
• Document all daily interactions and management actions in accordance with company procedures to maintain traceability and accountability.
• Support the optimization of routing and scheduling by collaborating with planners to adapt to dynamic demand patterns.
• Escalate critical issues to senior management when standard resolution protocols are insufficient or exceeded.
• Verify that all fleet activities align with client contractual terms and service level expectations.
• Contribute to the continuous improvement of operational procedures by sharing best practices and lessons learned from daily execution.

Requirements

• Minimum 6 months of experience in operations, specifically within tech firms, food delivery apps, or last-mile logistics environments.
• Minimum 1 year of experience in customer service, call centers, or back-office roles handling complaints and retention strategies.
• Ability to work autonomously and resolve issues in fast-paced environments without constant supervision.
• Demonstrated capacity to manage multiple priorities simultaneously while maintaining attention to detail.
• Alignment with Cabify company culture and principles, including integrity, collaboration, and customer focus.
• Strong command of Spanish and English for effective communication with internal and external stakeholders.
• Willingness to adhere to established policies and procedures while maintaining confidentiality and professionalism.

Nice to have

• Proficiency in analytical tools such as Microsoft Excel and Tableau to interpret operational data and generate actionable reports.

Skills & tools

• Microsoft Excel
• Tableau
• Logistics operations management
• Customer service and conflict resolution

Practical notes

• Benefits include 100% coverage for private health and oncology insurance, providing comprehensive medical support for you and your family.
• Monthly credits provided for use on the Cabify app, enabling flexible transportation options for your commute or professional needs.
• Access to professional development programs and company-provided work equipment to support your growth and productivity.
• Regular team events organized to foster collaboration, motivation, and a strong sense of community within the logistics division.
• A commitment to an inclusive work environment where diversity is respected and every team member can contribute their unique perspectives.
• The role is based in Lima, requiring availability during standard business hours to ensure seamless coordination with regional and national stakeholders.
• Travel within the metropolitan area may be required to oversee fleet operations and engage with partner facilities or client sites.
• Candidates must be legally authorized to work in Peru and comply with all local employment regulations and Cabify internal policies.
• This position demands a high level of reliability, as operational continuity is essential to maintaining service quality across all logistics activities.
• Applicants are encouraged to submit complete documentation, including proof of experience and relevant certifications, to facilitate a smooth evaluation process.
• The selection process will involve interviews and practical assessments to ensure the candidate's capabilities match the demands of the role.
• Successful candidates will be required to sign a formal employment agreement in compliance with Peruvian labor laws and Cabify human resources guidelines.
• Continuous performance reviews will be conducted to ensure alignment with objectives and to identify opportunities for further development.
• The company reserves the right to modify operational procedures as needed, and the appointed individual must demonstrate adaptability to such changes.
• All information provided in the application must be accurate and verifiable to ensure compliance with organizational and regulatory standards.