Relationship Manager

About the role

Bybit is seeking a dedicated professional to oversee and enhance institutional partnerships while fostering growth within our expansive global network. This role emphasizes the onboarding and management of high-value accounts, specifically targeting entities such as brokers, trading firms, and asset managers. As a Relationship Manager, you will play a crucial role in ensuring client satisfaction and retention while driving the company's strategic objectives.

Key facts

What you'll do

• Cultivate and grow existing client relationships to ensure their long-term loyalty and satisfaction with our services.
• Develop and implement strategic operational plans aimed at achieving specific sales targets and growth objectives.
• Identify and secure new business opportunities by prospecting potential partners across various global markets.
• Stay informed about industry trends, competitor activities, and product innovations to maintain a competitive edge.
• Collect and communicate client feedback to internal product teams, influencing future product development and enhancements.
• Collaborate with marketing and product teams to align sales strategies and maximize outreach efforts.
• Prepare and present performance summaries and market analysis reports to senior leadership, providing insights into client engagement and market dynamics.
• Conduct regular check-ins with clients to assess their needs and ensure they are receiving optimal service and support.
• Facilitate training sessions and workshops for clients to enhance their understanding of our products and services.
• Participate in industry conferences and networking events to represent Bybit and build relationships within the crypto community.
• Monitor client account performance and proactively address any issues or concerns that may arise.
• Assist in the development of marketing materials and campaigns tailored to institutional clients.

Requirements

• A minimum of 5 years of experience in client support within the crypto space, specifically in areas such as spot trading, derivatives, or options.
• Proven track record of engaging with institutional clients, including family offices, proprietary trading firms, brokers, and asset managers.
• Extensive knowledge of the global digital asset markets and a solid understanding of various financial instruments.
• Fluency in both English and Chinese, with strong verbal and written communication skills in both languages.
• An established and active network within the cryptocurrency trading sector, facilitating business development opportunities.
• Strong analytical skills, with the ability to interpret market data and client feedback effectively.
• Excellent interpersonal skills, with a focus on building and maintaining professional relationships.
• A proactive approach to problem-solving and the ability to work independently as well as part of a team.

Nice to have

• Experience with financial technology platforms or trading software commonly used in the crypto industry.
• Familiarity with regulatory frameworks and compliance issues related to digital assets.
• Previous experience in a sales or business development role within the financial services sector.
• Knowledge of additional languages is a plus, enhancing communication with diverse clients.

Skills & tools

• Proficiency in crypto spot trading, derivatives, and options.
• Expertise in institutional client management and relationship building.
• Strong market analysis capabilities to assess trends and client needs.
• Advanced communication skills in English and Chinese.
• Familiarity with CRM tools and data analysis software.

Practical notes

• Bybit offers a range of benefits, including a dedicated growth fund for professional development and training opportunities.
• The company encourages internal mobility, providing pathways for career advancement within the organization.
• Employees are invited to participate in regular team-building activities and global workshops, fostering a collaborative and engaging work environment.
• Competitive salary and benefits package, commensurate with experience and industry standards.
• Visa sponsorship is available for qualified candidates, ensuring a smooth relocation process to Abu Dhabi.

Join Bybit and become a vital part of a forward-thinking team that is shaping the future of digital assets and institutional trading. Your expertise and dedication will help drive our mission to provide exceptional service and innovative solutions to our clients.

About the company

Bybit Fintech Limited, known as Bybit, is a Dubai based centralized cryptocurrency exchange. The platform has faced regulatory warnings in several jurisdictions.