(Senior) Fund Operations Manager

About the role

You will act as a strategic operational partner to fund managers, supporting them across the day-to-day operations of their funds and delivering an exceptional customer experience. This role requires you to own and coordinate complex post-close operational processes, including capital calls, distributions, investor reporting cycles, and ongoing fund lifecycle events. You will lead operational execution for fund migrations and new fund launches, handling the review, reconciliation, and migration of historical data from previous administrators. A core part of your work will involve owning capital call and distribution calculations end-to-end using our automated operational workflows, including the interpretation of LPA clauses, management fee calculations, equalisation mechanics, liquidity buffer assessments, and investor allocation logic. You will partner directly with fund managers to explain methodologies, align on assumptions and outputs, incorporate feedback where appropriate, and guide clients towards operationally and legally sound approaches based on fund documentation. Another key responsibility is to collaborate with Fund Accounting to support recurring reporting cycles and ensure operational and financial data is complete, accurate, and audit-ready. You will also support treasury-related workflows, including payment coordination, invoice handling, and operational cash movement processes.

Key facts

What you'll do

Act as a strategic operational partner to fund managers, supporting them across the day-to-day operations of their funds and delivering an exceptional customer experience.

Own and coordinate complex post-close operational processes, including capital calls, distributions, investor reporting cycles, and ongoing fund lifecycle events.

Lead operational execution for fund migrations and new fund launches, including the review, reconciliation, and migration of historical data from previous administrators.

Own capital call and distribution calculations end-to-end using our automated operational workflows, including the interpretation of LPA clauses, management fee calculations, equalisation mechanics, liquidity buffer assessments, and investor allocation logic.

Partner directly with fund managers to explain methodologies, align on assumptions and outputs, incorporate feedback where appropriate, and guide clients towards operationally and legally sound approaches based on fund documentation.

Partner with Fund Accounting to support recurring reporting cycles and ensure operational and financial data is complete, accurate, and audit-ready.

Support treasury-related workflows, including payment coordination, invoice handling, and operational cash movement processes.

Act as a key point of contact for fund managers and investors, helping resolve operational queries with a high level of responsiveness and ownership.

Collaborate closely with Product and Engineering teams to shape and improve our internal platform and operational tooling based on real customer workflows and operational pain points.

Help drive the evolution of our "full back-office" operating model by identifying opportunities for automation, AI adoption, and scalable operational design.

Support, review, and mentor more junior team members, helping establish high standards for quality, operational rigour, and client service.

Improve processes, workflows, and documentation across the organisation to increase scalability, transparency, and operational excellence.

Requirements

You bring 3+ years of experience in fund administration, fund operations, transfer agency, or related private markets operations environments.

You have strong hands-on experience managing operational fund workflows across the full lifecycle, particularly capital activity, reporting processes, and complex operational coordination.

You understand private markets fund structures and are comfortable reviewing LPAs, investment agreements, and related fund documentation to identify operationally relevant terms and requirements.

You are highly detail-oriented and able to manage complex operational processes with accuracy and ownership under tight timelines.

You are comfortable working cross-functionally with other Fund Accounting, Product, and client-facing teams.

You bring a strong service mindset and understand how operational quality directly impacts customer trust and long-term relationships.

You enjoy improving systems and processes and are excited by the opportunity to help modernise fund administration through technology and AI.

You are proactive, structured, and comfortable operating in a fast-moving, high-growth environment.

Practical notes

Workplace & Benefits

Remote-flexible hybrid (3 days/week in office)

Up to 4 remote calendar weeks a year

Work with a diverse team across Europe and the US

Customizable benefits package (wellbeing, sport, mobility, food, and more)

28 days of vacation, plus 2 company days and local public holidays

Competitive salary