Senior Email Deliverability Consultant

About the role

Join our customer-facing deliverability team to guide enterprise brands in optimizing their email programs. You will serve as a strategic partner, providing expert recommendations and data-driven insights to help customers maximize the value of the Braze platform. In this capacity, you will act as the authoritative voice on deliverability matters, ensuring that complex technical concepts are translated into actionable strategies for diverse stakeholders. You will own the end-to-end resolution of deliverability challenges, fostering trust and credibility with high-profile clients who rely on your expertise. This role requires a proactive mindset to anticipate potential issues before they impact campaign performance and revenue. You will collaborate closely with internal experts to synthesize information and drive toward optimal sending practices. The position is designed for someone who thrives on solving intricate problems and takes ownership of long-term customer outcomes. Through consistent excellence, you will contribute directly to customer retention and expansion within the Braze ecosystem.

Key facts

What you'll do

• Act as the primary deliverability contact for a portfolio of customers with paid Deliverability Services entitlements, managing all aspects of their sending health.
• Manage and prioritize incoming support tickets related to deliverability strategy and technical troubleshooting, ensuring timely and effective resolutions.
• Conduct comprehensive audits and investigations into email sending practices, analyzing configurations and historical data to pinpoint root causes.
• Assist clients with ISP issues, blocklist remediation, and spam trap management, guiding them through structured processes to restore optimal standing.
• Develop and monitor IP warming schedules and progress, adjusting strategies based on performance data and infrastructure changes.
• Analyze email performance metrics to improve customer sending reputations, identifying trends and opportunities for enhancement.
• Provide long-term strategic planning for high-touch, high-visibility brands, aligning deliverability initiatives with broader business objectives.
• Contribute to internal projects focused on product maturity, customer education, and thought leadership, sharing insights to elevate team capabilities.
• Serve as a subject matter expert during internal and external meetings, articulating the technical nuances of email delivery in a clear manner.
• Collaborate with the Customer Success team to ensure deliverability strategies are integrated into broader customer success plans.
• Work alongside the Technical Support group to escalate complex infrastructure issues and validate remediation steps.
• Interface with the Sales organization to advise on deliverability capabilities during the procurement and onboarding phases.
• Partner with the Growth team to refine onboarding materials and documentation, improving the new customer experience.
• Synthesize findings from audits and investigations into concise reports that highlight key risks and recommended actions.
• Maintain up-to-date knowledge of ISP policies and industry best practices to ensure advice remains current and effective.

Requirements

• 3 to 4 years of professional experience in deliverability-specific services at an agency, ESP, or large brand, demonstrating a proven track record in this specific domain.
• Proficiency in deliverability concepts and customer management, with a clear understanding of how sending practices impact business outcomes.
• Ability to identify and remediate deliverability issues and present findings clearly to clients, using data to support recommendations.
• Strong communication skills to act as an ambassador for the team and company, fostering positive relationships with both internal and external partners.
• Demonstrated experience in managing high-priority issues under pressure, maintaining composure while resolving critical deliverability incidents.
• Familiarity with email authentication protocols, including SPF, DKIM, and DMARC, and their role in shaping sender reputation.
• Understanding of IP reputation metrics and blacklist monitoring techniques to proactively manage sending health.
• Commitment to following established processes and documentation standards to ensure consistency and compliance in client engagements.

Skills & tools

• Email deliverability strategy
• IP warming and reputation management
• Troubleshooting ISP, blocklist, and spam trap issues
• Data analysis and performance reporting
• Customer-facing consulting

Practical notes

• Base salary range: $108,000 to $139,500 per year.
• On Target Earnings (OTE): $120,000 to $155,000 per year, including bonus or commission.
• Compensation includes a Total Rewards package with equity grants (RSUs).
• Benefits include medical, dental, vision, life, and disability insurance, retirement plans, flexible PTO, and family services.
• The hiring process utilizes AI-assisted tools for application screening and administrative tasks. Candidates in NYC may request an alternative selection process per Local Law 144.
• Inquiries regarding AI-assisted recruitment or privacy rights can be directed to talentdata.privacy@braze.com.