Intern, Business IT

About the role

The role supports the Business IT team in handling core internal IT operations. You will learn about advanced IT tools and practices while contributing to secure and efficient workflows. The position focuses on first-line support and process ownership to strengthen internal IT services.

Internships are structured early-career programs. Interns work on real tasks, learn from experienced colleagues, and get feedback on their growth. Programs usually run for several months, and strong performance can lead to a full-time offer. The value comes from doing work that matters. Internships usually include mentorship, structured feedback, and a final evaluation. Employers look for interns who are curious, reliable, and easy to work with.

Key facts

What you'll do

Processes for key apps and workspaces across Bitpanda are managed and improved to support companywide operations.

Small IT projects are delivered using your knowledge and insights, and IT security standards are maintained at the highest level.

Onboarding and offboarding end-user cycles are owned, with end-user support provided to ensure safe and timely hardware delivery.

Hardware lifecycle management is handled in collaboration with the Business IT team, and workflows are streamlined across the full hardware lifecycle.

Requirements

A degree in an IT-related field or equivalent practical experience is required.

Deep interest in IT and eagerness to learn modern technology stacks such as Confluence, Jira, Jumpcloud, Slack, and Google Workplace is required.

Understanding of hardware lifecycle processes and IT security best practices must be developed.

Reliability, discipline, and a proactive approach to problem solving are required.

Initiative must be taken to own tasks and drive solutions independently.

Practical notes

Specific locations may include access to dining benefits where facilities such as pandas are present in Vienna.

Additional leave and wellbeing support are provided under defined conditions.

Typical interview steps

Internship hiring usually involves a resume review, a behavioral conversation, and sometimes a skills exercise. Candidates are evaluated for potential, curiosity, and communication rather than deep experience. Show interest, ask questions, and prepare examples from projects or coursework. Interviewers at this level care most about motivation and coachability. Real examples from projects, classes, or clubs beat generic answers.

Good to know

The role focuses on IT support, hardware lifecycle, and process ownership.

Tools commonly used include Confluence, Jira, Jumpcloud, Slack, and Google Workplace.

Internships provide structured learning within a fast-growing technology company.

Hybrid work models combine onsite collaboration with remote flexibility.

Professional development is supported through learning platforms and recognition programs.

Questions to ask

Good questions to ask the employer in the interview: what does success look like in the first six months, how is the team structured, what is the current biggest challenge, and how are decisions made. Asking about growth paths and the review process is also well received. Employers expect questions, and good ones show preparation.

Career growth

Internships are a bridge to early careers. A strong internship leads to a full-time offer and a head start on experience. Interns who take ownership, ask questions, and document their work get the most out of the program. Interns who treat the program like a real job, with follow through and visible ownership, convert to full-time offers at the highest rates.

About the company

Based in Vienna, Bitpanda GmbH operates as a digital broker. Services include cryptocurrency trading, commodities, securities, and ETFs through web and mobile channels. Strong growth led to a valuation exceeding four billion US dollars in 2021, marking unicorn status as the first Austrian company to do so. Annual revenue grew from 98.66 million US dollars in 2022 to 161.81 million US dollars in 2023.