After Sales Manager

About the role

Bamboohr is seeking an experienced After Sales Manager to join our dynamic team in Limassol, Cyprus. This position is pivotal in ensuring customer satisfaction and loyalty by managing the post-sale experience. The After Sales Manager will lead a dedicated team, focusing on enhancing service delivery and resolving customer issues efficiently. This role requires a blend of strategic thinking and hands-on management to drive continuous improvement in our after-sales processes.

Key facts

What you'll do

• Oversee the after-sales department, ensuring that all customer inquiries and issues are addressed promptly and effectively.
• Develop and implement strategies to improve customer satisfaction and retention rates post-purchase.
• Lead a team of after-sales representatives, providing training and guidance to enhance their skills and performance.
• Analyze customer feedback and service metrics to identify areas for improvement in the after-sales process.
• Collaborate with sales, marketing, and product development teams to align after-sales strategies with overall business goals.
• Establish and maintain strong relationships with key clients, ensuring their needs are met and exceeded.
• Prepare and present regular reports on after-sales performance to senior management, highlighting successes and areas for improvement.
• Manage the budget for the after-sales department, ensuring efficient allocation of resources to meet service goals.
• Implement and oversee quality assurance processes to maintain high service standards.
• Stay updated on industry trends and best practices in after-sales service, integrating relevant insights into the team's operations.
• Facilitate regular training sessions for the after-sales team to ensure they are knowledgeable about products and services.
• Act as the primary point of contact for escalated customer issues, working towards swift resolutions.

Requirements

• A minimum of 5 years of experience in after-sales management or a related field, preferably within a similar industry.
• Proven track record of enhancing customer satisfaction and loyalty through effective after-sales strategies.
• Strong leadership skills with experience managing teams and driving performance improvements.
• Excellent communication and interpersonal skills, capable of building relationships with clients and internal stakeholders.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Proficiency in CRM software and other relevant tools to manage customer interactions and service requests.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• A customer-centric approach, with a passion for delivering exceptional service.
• Fluency in English; additional languages are a plus.

Nice to have

• Experience in the technology or consumer goods sectors, particularly in a B2B environment.
• Familiarity with project management methodologies and tools.
• Previous experience working in a multicultural environment.
• Knowledge of customer service best practices and quality assurance standards.

Skills & tools

• Proficient in CRM systems (e.g., Salesforce, HubSpot) and customer support platforms.
• Strong Microsoft Office skills, particularly in Excel and PowerPoint for reporting and presentations.
• Familiarity with data analysis tools to assess customer feedback and service performance.
• Excellent problem-solving skills and the ability to think critically under pressure.

Practical notes

• This position is based in Limassol, Cyprus, and may require occasional travel for client meetings or training sessions.
• The salary for this role is competitive and will be determined based on the candidate's experience and qualifications.
• Bamboohr is committed to supporting the right candidate with visa assistance if needed.
• Interested candidates are encouraged to apply through our career portal at [Bamboohr Careers](https://bbf.bamboohr.com/careers/190).

At Bamboohr, we value innovation, teamwork, and a commitment to excellence. If you are passionate about customer service and have the experience to lead a team towards success, we would love to hear from you. Join us in making a difference in the after-sales experience for our clients!