System Administrator & Training Support

About the role

Bamboohr is seeking a dedicated System Administrator & Training Support professional to join our dynamic team in Honolulu, Hawaii. This full-time position is essential for maintaining our IT infrastructure while also providing training support to ensure our staff is equipped with the necessary skills to utilize our systems effectively. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for helping others succeed in a technology-driven environment.

Key facts

What you'll do

• Manage and maintain the organization's IT infrastructure, including servers, networks, and workstations to ensure optimal performance and security.
• Provide technical support to staff, addressing hardware and software issues in a timely manner to minimize downtime and enhance productivity.
• Develop and implement training programs for employees on various systems and software applications, ensuring they have the skills needed to perform their roles effectively.
• Collaborate with cross-functional teams to identify areas for improvement in IT processes and systems, making recommendations for upgrades or changes as necessary.
• Monitor system performance and security, conducting regular audits and implementing necessary updates to protect against vulnerabilities.
• Document IT processes, procedures, and training materials to create a comprehensive knowledge base for current and future staff.
• Assist in the onboarding process for new employees, providing them with the necessary training and resources to integrate smoothly into the organization.
• Troubleshoot and resolve technical issues related to software applications, network connectivity, and hardware malfunctions, ensuring a high level of user satisfaction.
• Stay updated on the latest technology trends and best practices in system administration and training support, applying this knowledge to improve organizational efficiency.
• Participate in disaster recovery planning and execution, ensuring that data is backed up and systems can be restored quickly in the event of a failure.
• Foster a culture of continuous learning by encouraging staff to pursue professional development opportunities related to technology and IT systems.
• Provide feedback and insights to management regarding the effectiveness of training programs and IT support services, helping to shape future initiatives.

Requirements

• A minimum of 3 years of experience in system administration or a related IT support role.
• Proficiency in managing Windows and Linux operating systems, with a strong understanding of networking concepts and protocols.
• Experience with virtualization technologies, such as VMware or Hyper-V, and cloud services like AWS or Azure.
• Strong troubleshooting skills, with the ability to diagnose and resolve technical issues efficiently.
• Excellent communication skills, both verbal and written, with the ability to convey complex technical information to non-technical staff.
• Proven experience in developing and delivering training programs or workshops for diverse audiences.
• Familiarity with IT security best practices and experience implementing security measures to protect organizational data.
• Ability to work independently and as part of a team, managing multiple tasks and priorities effectively.
• A relevant degree in Computer Science, Information Technology, or a related field is preferred.

Nice to have

• Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Administrator Associate.
• Experience with scripting languages like PowerShell or Python to automate tasks and improve efficiency.
• Knowledge of project management methodologies and tools, such as Agile or Scrum.

Skills & tools

• Operating Systems: Windows Server, Linux (Ubuntu, CentOS)
• Networking: TCP/IP, DNS, DHCP, VPN
• Virtualization: VMware, Hyper-V
• Cloud Services: AWS, Azure
• Security: Firewalls, Antivirus, Backup Solutions
• Training Tools: Learning Management Systems (LMS), presentation software

Practical notes

• This position is based in Honolulu, Hawaii, and may require occasional travel for training or support purposes.
• Candidates must be eligible to work in the United States; visa sponsorship is available for qualified applicants.
• The work environment is collaborative, and team members are encouraged to share knowledge and best practices to foster professional growth.

META

Company: Bamboohr

Title: System Administrator & Training Support

Listed

location: Honolulu, Hawaii

Job type: Full-time

Apply URL: https://asgi.bamboohr.com/careers/289

Tags: Support