Technical Account Manager

About the role

As a Technical Account Manager at Bamboohr, you will play a pivotal role in bridging the gap between our technical solutions and our clients' needs. You will be responsible for ensuring that our customers derive maximum value from our products and services, fostering strong relationships and acting as a trusted advisor. This position is ideal for someone who thrives in a dynamic environment and possesses a blend of technical acumen and exceptional communication skills.

Key facts

What you'll do

• Serve as the primary point of contact for assigned clients, ensuring their technical needs are met and exceeded.
• Develop and maintain deep knowledge of Bamboohr's product offerings to effectively communicate their benefits and functionalities to clients.
• Collaborate with cross-functional teams, including sales, product development, and customer support, to ensure seamless service delivery.
• Conduct regular check-ins with clients to assess satisfaction levels and identify opportunities for improvement or expansion of services.
• Provide technical guidance and support during the onboarding process for new clients, ensuring a smooth transition and integration of our solutions.
• Analyze client feedback and usage data to recommend enhancements or adjustments to our products that align with their business objectives.
• Prepare and deliver presentations and demonstrations to showcase product capabilities and address any technical queries from clients.
• Actively participate in the development of best practices and documentation to enhance the overall customer experience and streamline processes.
• Stay updated on industry trends and emerging technologies to provide informed recommendations to clients and improve service offerings.
• Manage client escalations effectively, ensuring timely resolution of issues while maintaining a positive relationship.
• Assist in the training and mentoring of junior team members, sharing knowledge and best practices to foster a collaborative environment.
• Contribute to the continuous improvement of internal processes and tools to enhance efficiency and client satisfaction.

Requirements

• A minimum of 3 years of experience in a technical account management or customer success role, preferably within a SaaS environment.
• Strong technical background, with the ability to understand and explain complex software solutions to non-technical stakeholders.
• Excellent communication skills, both verbal and written, with a knack for building rapport and trust with clients.
• Proven ability to manage multiple client accounts simultaneously while maintaining attention to detail and meeting deadlines.
• Experience in conducting product demonstrations and training sessions for clients.
• Strong analytical skills, with the ability to interpret data and provide actionable insights to clients.
• A proactive approach to problem-solving, with a focus on delivering exceptional customer service.

Nice to have

• Familiarity with CRM tools and customer success platforms, such as Salesforce or Gainsight.
• Experience in a technical support or software development role.
• Knowledge of project management methodologies and tools.
• Previous experience in a client-facing role within the technology sector.
• Understanding of cloud computing and related technologies.

Skills & tools

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
• Familiarity with data analysis tools and techniques.
• Experience with customer relationship management (CRM) software.
• Strong organizational skills and the ability to prioritize tasks effectively.
• Ability to work independently and as part of a team in a fast-paced environment.

Practical notes

• This position is based in Woking, Surrey, and may require occasional travel to client sites.
• The salary for this role is competitive and will be determined based on the candidate's experience and qualifications.
• Candidates requiring visa sponsorship should indicate this in their application.
• The ideal candidate will be someone who is passionate about technology and customer success, with a desire to make a meaningful impact on our clients' businesses.

META

Company: Bamboohr

Title: Technical Account Manager

Listed

location: Woking, Surrey

Job type: Permanent

Apply URL: https://applied.bamboohr.com/careers/498