Solution Engineer (Third Shift)

About the role

Appian Corporation is seeking a Solution Engineer to join their team on the third shift. This role focuses on supporting customers through technical demonstrations and implementation guidance for the Appian platform. The Solution Engineer works closely with sales and product teams to deliver tailored presentations that address client needs. Candidates will be responsible for showcasing how Appian's automation capabilities can streamline business processes for enterprise clients. The position requires strong technical aptitude combined with excellent communication skills to bridge the gap between product functionality and customer business objectives. This role plays a critical part in helping organizations adopt and maximize the value of the Appian low-code automation platform. Team members in this position contribute to long-term customer relationships by ensuring technical satisfaction throughout the engagement lifecycle.

Key facts

What you'll do

• Conduct live product demonstrations for prospective and existing Appian customers regularly
• Configure Appian platform features and settings to match specific customer requirements
• Collaborate with sales representatives to prepare detailed technical proposals and presentations
• Provide hands-on guidance and support during customer pilot programs and evaluations
• Document technical workflows and solution architectures for internal review and reference
• Translate complex business challenges into effective Appian automation strategies and solutions
• Support the full sales cycle by conducting pre-sale technical assessments
• Gather customer feedback during engagements and relay key insights to product teams
• Deliver training sessions covering platform capabilities, best practices, and recommended workflows
• Troubleshoot integration issues and technical concerns that arise during customer engagements
• Maintain current knowledge of Appian product releases, updates, and new feature announcements
• Coordinate with engineering teams to escalate and resolve technical customer concerns

Requirements

• Bachelor's degree in computer science, information technology, or a closely related technical field required
• Experience with enterprise software demonstration and customer-facing technical presentations is required
• Strong understanding of business process automation concepts and enterprise workflow principles
• Ability to consistently work on a third shift schedule including evenings
• Excellent written and verbal communication skills for interacting with diverse clients
• Familiarity with low-code development platforms and visual modeling environments is expected
• Comfort with traveling to customer sites and internal office locations periodically
• Demonstrated ability to translate detailed technical information into clear business language
• Prior experience in a solution engineering, consulting, or technical pre-sales role
• Ability to work independently and manage multiple customer engagements simultaneously without direct supervision

Nice to have

• Prior experience with Appian or similar low-code automation platforms is a plus
• Relevant technical certifications such as AWS, Azure, or Scrum Master credentials
• Background in consulting, professional services, or enterprise solution delivery environments
• Exposure to agile development methodologies and iterative software delivery practices
• Knowledge of REST APIs, database concepts, and cloud-based service architectures
• Experience presenting to technical and executive-level audiences in enterprise settings
• Familiarity with IT service management frameworks such as ITIL is beneficial

Skills & tools

• Appian platform including its process automation and case management components
• Enterprise workflow modeling and business process analysis techniques
• Customer relationship management and sales support software tools
• Technical presentation skills and slide deck creation for client meetings
• SQL and basic database query writing for data exploration
• API integration concepts and understanding of RESTful service communication
• Process mining and analysis techniques for identifying automation opportunities
• Version control systems and collaborative development tooling familiarity
• Basic understanding of cloud infrastructure concepts and virtualization technologies

Practical notes

• This position operates on a third shift schedule requiring evening and overnight availability on a consistent basis
• Multiple office locations are available across Colorado Springs, Huntsville, McLean, and Raleigh for candidate consideration
• Candidates should confirm their ability to meet the third shift requirements before submitting an application
• The role may involve periodic travel to customer sites and internal team meetings as needed
• Appian Corporation offers a structured onboarding program for new Solution Engineers joining the team
• Third shift schedules may vary by location and specific office assignment
• Onboarding and training periods are typically structured to ease new hires into the third shift workflow