Director, Global Partner Experience

About the role

Partners engage with Appian to support customer outcomes. You will own the end-to-end experience of our global partner ecosystem, translating partner needs into clear strategies and actions. You will build the conditions for partners to succeed by setting direction, removing obstacles, and ensuring alignment with Appian's platform and goals. You will hire, coach, and hold partners accountable while driving retention and measurable delivery outcomes. Your leadership will provide clear context, making visible, predictable, and generous communication to partners. You will coordinate strategies between vendors and client organizations to standardize communication and enablement workflows. This role measures success through team outcomes, retention, and the ability to navigate complex enterprise environments. You will shape how executive-level interactions drive multi-regional partner programs and long-term customer value.

What you'll do

Orchestrate the end-to-end partner journey to ensure alignment with Appian's automation and AI platform strategy.

Translate complex platform capabilities into clear, actionable partner enablement programs that drive customer outcomes.

Build and lead a high-performing global partner team, focusing on hiring, coaching, and accountability for delivery.

Develop and execute a strategy for partner engagement that balances coordination, communication, and measurable results.

Champion the removal of obstacles that hinder partner success, ensuring efficient workflows and decision-making.

Leverage collaboration tools to standardize communication and enablement processes across distributed partner teams.

Analyze partner performance data to identify growth opportunities and refine programs for long-term success.

Cultivate executive-level relationships to navigate complex enterprise environments and expand strategic partnerships.

Design clear career pathways and development opportunities for partners and team members within corporate services.

Use strong communication skills to manage multi-regional partner programs and maintain a consistent Appian brand experience.

Create decision stories with measurable impacts to guide partner strategy and demonstrate value to leadership.

Prepare partners to engage effectively with Appian's platform, integrating systems and deploying reliable digital operations.

Support the coordination of strategies between vendors and client organizations to achieve shared business outcomes.

Promote a culture of learning, delegation, and continuous improvement within the partner experience team.

Requirements

You must have US work authorization to perform this role in Raleigh, North Carolina.

You must be able to relocate to Raleigh, North Carolina, or secure local authorization to work in the area.

You must have a proven track record of building and leading high-performing teams in enterprise environments.

You must demonstrate experience navigating complex enterprise environments and executive-level interactions.

You must have a history of making decisions that show clear consequences and learning from past results.

You must possess strong communication skills essential for managing multi-regional partner programs.

You must be comfortable using collaboration tools to standardize communication and enablement workflows.

You must be prepared to discuss two or three decision stories with numbers and lessons during the interview process.

Nice to have

Experience in partner management, focusing on coordinating strategies between vendors and client organizations.

Familiarity with automation platforms and how they support structured decision-making.

Understanding of career pathways within corporate services functions for experienced professionals.

Ability to develop growth plans for teams and individuals in global partner environments.

Practical notes

This role is based in Raleigh, North Carolina, and requires US work authorization.

Relocation or local work authorization must be secured for the Raleigh area.

Leadership hiring typically includes a strategy case, a people scenario, and a values conversation.

Candidates should prepare to discuss how they would turn around a struggling team or plan for growth.

Interviewers will examine past results closely, especially how key decisions were made and their consequences.

The best candidates will bring two or three decision stories with numbers and lessons to the interview.

Typical interview steps

Leadership hiring usually includes a strategy case, a people scenario, and a values conversation. Candidates may be asked to turn around a struggling team or plan for growth. Past results are examined closely, especially how decisions were made. Interviewers dig into specific decisions you made and their consequences. Preparing two or three decision stories with numbers and lessons is the best use of time.

Good to know

Partner management roles often focus on coordinating strategies between vendors and client organizations. Collaboration tools standardize communication and enablement workflows across distributed teams. Clear career pathways commonly exist within corporate services functions for experienced professionals. These roles typically require experience navigating complex enterprise environments and executive-level interactions. Strong communication skills remain essential for managing multi-regional partner programs.

Questions to ask

Good questions to ask the employer in the interview: what does success look like in the first six months, how is the team structured, what is the current biggest challenge, and how are decisions made. Asking about growth paths and the review process is also well received. Employers expect questions, and good ones show preparation.

Career growth

Leadership careers move from manager to senior manager, director, and executive roles. Each step adds more scope and more responsibility for outcomes. The best leaders keep learning how to delegate, communicate, and decide. Leadership careers reward a record of building and developing people. The higher you go, the more your communication shapes the whole organization.

About the company

Appian Corporation builds software that automates workflows and coordinates AI agents to support structured decision-making. Teams use the platform to model processes, integrate systems, and deploy applications with configurable logic. The company is based in McLean, Virginia, within the Dulles Technology Corridor. Roles focus on product development, engineering, and customer solutions, collaborating on designs that translate complex workflows into reliable, repeatable digital operations.