Mechanical Claims Adjuster

About the role

In this position you will partner closely with our dealer network to uphold the highest standards of accuracy and fairness in every vehicle repair assessment you oversee. You will draw on your technical automotive expertise to dissect complex claim details and translate them into clear, justified decisions that protect both our partners and our customers. Your work will directly influence how quickly drivers regain mobility and confidence after an unexpected vehicle event. You will own the end to end evaluation process from initial claim intake through final determination, ensuring every step aligns with policy terms and regulatory expectations. Each case you manage will reinforce trust between our brand and the dealerships that represent APCO Holdings in the marketplace. You will serve as a critical bridge between technical documentation and business outcomes, balancing empathetic communication with disciplined adherence to guidelines. Your daily actions will support the broader mission of enhancing the vehicle ownership journey while driving measurable performance for our finance and insurance collaborations. Through consistent, high quality judgment you will help reduce loss leakage and strengthen the operational integrity of our claims ecosystem.

Key facts

What you'll do

Investigate detailed vehicle damage reports and related documentation to verify the nature and extent of claimed repairs.

Conduct systematic policy reviews to confirm coverage applicability, exclusions, and any relevant limitations before making a determination.

Coordinate with internal stakeholders and external dealer partners to gather missing information and clarify repair specifications.

Analyze diagnostic data and repair estimates to assess reasonableness and alignment with industry standards and APCO Holdings guidelines.

Evaluate supporting evidence such as photographs, service records, and inspection notes to validate claim accuracy.

Apply structured decision making to classify claims as approved, denied, or requiring further review based on established criteria.

Communicate findings clearly and professionally to all parties, explaining outcomes in a way that promotes understanding and compliance.

Monitor claim progress and timelines to ensure adherence to internal service standards and regulatory requirements.

Identify patterns or trends in claim activity that may indicate risk, fraud indicators, or opportunities for process refinement.

Support continuous improvement initiatives by providing feedback on procedures, tools, and training materials used in the claims workflow.

Perform periodic audits of assigned cases to confirm consistency, accuracy, and adherence to established protocols.

Collaborate with quality assurance partners to validate decision integrity and incorporate feedback for enhanced performance.

Utilize claims management software and related systems to document assessments, track case status, and maintain detailed records.

Assist in the development of training content or reference guides that help newer team members understand policy application and claim evaluation techniques.

Requirements

Candidates must possess a high school diploma or equivalent and a valid driver's license in the state of residence.

You must demonstrate a strong understanding of automotive systems, repair procedures, and parts identification to accurately assess claim details.

A minimum of two years of prior experience in automotive claims, insurance adjusting, or a related field is required to ensure familiarity with industry practices.

You must be able to interpret policy language and apply coverage rules consistently across diverse claim scenarios.

Reliable transportation is necessary to support any required travel for claim inspections or meetings with dealer partners as needed.

You must pass a background check and comply with all applicable regulatory and compliance standards governing claims handling.

Strong written and verbal communication skills are essential for documenting decisions and interacting effectively with internal and external stakeholders.

The ability to work independently and manage multiple claim files simultaneously while maintaining attention to detail and accuracy is required.

Nice to have

Previous experience working directly with dealership networks or within the automotive aftermarket is preferred.

Familiarity with claims management software and digital tools used for document capture and case tracking is advantageous.

Knowledge of industry repair standards and estimating practices is considered a plus for complex claim evaluation.

Experience in customer service or consultative roles that require clear explanation of decisions and recommendations.

Practical notes

This is a full time position based in Norcross, Georgia.

Travel may be required on occasion to visit repair facilities or meet with dealer partners in person.

Candidates must be eligible to work in the United States without sponsorship at this time.

New hires are expected to complete any onboarding and compliance training within the required timeframe.