Center Operations Manager in Training

About the role

This full-time, center-based role focuses on early intervention Applied Behavior Analysis therapy for children. The position supports daily operations and team leadership within a growing clinical environment. The role serves families and clinicians in the Austin metro area.

Operations teams keep a business running smoothly. They manage processes, vendors, and logistics across the company. The work includes planning, coordination, and continuous improvement. Strong operators are organized, pragmatic, and comfortable with change. Operations teams run on routines, checklists, and clear escalation paths. Most companies expect operators to document what they do so anyone can step in.

Key facts

What you'll do

Host center tours and onboard new clients to introduce them to services and expectations.

Validate the accuracy of center schedules to support consistent service delivery.

Maintain employee certifications and credentials to support regulatory and operational needs.

Manage document management for clients and employees to organize records and information.

Adhere to budget requirements for center purchases to control costs and support planning.

Maintain and recognize staff birthdays and organize team-building events to support morale.

Requirements

Must be willing to relocate to the assigned location in the Austin metro area upon promotion to full-time Center Operations Manager.

Must be willing to travel to multiple locations across Texas as needed.

Must submit to a federal, state, and county background check.

Must have a Bachelor's degree.

Must have 6+ years of relevant experience.

Must manage a large team and have experience holding teams accountable.

Must demonstrate strong attention to detail and meticulous note-taking.

Must have sound understanding of health insurance systems and related jargon.

Must show compassion and high emotional intelligence when working with families of children with developmental delays.

Must possess strong written and oral communication skills.

Must be self-motivated and results-driven in pursuing goals and projects to completion.

Must be level-headed, approachable, and a collaborative team player.

Must uphold integrity through professional, energetic, and organized work habits.

Must be comfortable wearing different hats and taking initiative to get things done.

Must stay engaged and not simply collect a paycheck while time passes.

Nice to have

Experience with COMiT Professional Development Program requirements.

Practical notes

This role is not eligible for Visa sponsorship.

Typical interview steps

Operations interviews usually include a process scenario, an analytics question, and behavioral rounds. Candidates may be asked to improve a workflow or plan an event. Attention to detail and clear communication are tested throughout. Interviewers often ask how you would fix a process that is failing. Walking through diagnosis, a plan, and measurement is the winning structure.

Good to know

Applied behavior analysis services rely on structured data collection and clear documentation.

Health insurance navigation and compliance are central to operations in this field.

Team leadership in clinical settings requires emotional intelligence and consistent communication.

Professional development programs often include relocation support for managerial roles.

Strong written communication is essential for clinical notes, audits, and stakeholder updates.

Questions to ask

Good questions to ask the employer in the interview: what does success look like in the first six months, how is the team structured, what is the current biggest challenge, and how are decisions made. Asking about growth paths and the review process is also well received. Employers expect questions, and good ones show preparation.

Career growth

Operations careers grow from coordinator to manager, director, and chief operating officer roles. Some people specialize in supply chain, facilities, or program management. Success depends on reliability and on improving the systems you own. Operations careers reward reliability and continuous improvement. Operators who quantify the impact of their fixes move into leadership fastest.