Workplace Experience Specialist

About the role

This role focuses on owning the end-to-end experience of the Airwallex Sydney office, ensuring the environment remains safe, well run, and distinctly Airwallex for every person who walks through the door. You will balance hands-on office operations with strategic project work on space expansions, culture-building events, and continuous workplace improvements. This role demands founder-like energy, high judgment, and comfort moving fast while balancing speed and rigor. You will use AI to work smarter, solve problems faster, and deliver complex, high-visibility workplace solutions. You will collaborate closely with global teams to raise the talent bar and make Airwallex a place people are proud to belong. If this sounds like you, you are ready to build the future of our workplace.

Key facts

What you'll do

• Workspace Management: Ensure Sydney facilities and offices are well maintained, safe, clean, and welcoming by partnering closely with building management, local Workplace colleagues, and in-house IT.
• Project Management: Support office expansions, reconfigurations, and new space requirements, working with building management and cross-functional teams (IT, People, Finance, business leaders) to outfit spaces in line with Airwallex's workplace vibe.
• Community

Engagement: Build, drive, and execute a calendar of social, wellbeing, educational, and Corporate Social Responsibility (CSR) events for the Sydney team, partnering with local social and culture committees, business leaders, and internal champions.

• Vendor Management: Maintain effective relationships with cleaning staff, building management, neighboring tenants, catering and events vendors, and other suppliers to ensure seamless day-to-day office operations.
• Budget & Invoice Management: Manage Sydney office-related budgets for snacks, drinks, events, and space; work with Finance on purchase orders, invoice processing, and tracking spend against budget.
• Onboarding Support: Partner with People Operations, IT, and hiring managers so new joiners feel welcomed and integrated into our workplace community, including workspace readiness, welcome moments, and office orientation.
• Event & Hospitality Support: Support workplace events, including set up and pack down, coordinating logistics, and handling a variety of food and beverage items to deliver a high-quality on-site experience.
• Provide occasional support to other Airwallex offices on workplace projects, employee experience initiatives, and operational coordination as needed.

Requirements

• Hands-on experience in a people-focused role such as workplace experience, office management, facilities, employee engagement, or hospitality and events management.
• Skilled in managing vendors to deliver on deadlines and stay within budget for office supplies, employee events, and space expansion or fit-out initiatives.
• Demonstrated ability to balance multiple priorities in a fast-moving environment while maintaining attention to detail and high standards.
• Strong written and verbal communication skills to collaborate effectively with cross-functional stakeholders and external partners.
• Proven experience in planning and executing events, including social, educational, and corporate responsibility activities.
• Experience working with office budgets, purchase orders, and invoice processing related to operational expenses.
• Comfortable using workplace tools and collaborating closely with IT partners to maintain safe and efficient office environments.
• Willingness to work onsite in Sydney on a full-time basis during standard business hours, with occasional flexibility for events and project needs.

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, we are leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.

Attributes we value

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking.