(GSD) Senior/Staff Endpoint Systems Engineer

About the role

Agoda is seeking a highly skilled Senior or Staff Endpoint Systems Engineer to enhance its team in Bangkok. In this pivotal position, you will serve as the primary technical escalation point for intricate endpoint and infrastructure challenges. Your responsibilities will include taking charge of complex issues, conducting thorough root cause analyses, and collaborating with both vendors and internal teams to implement effective solutions. The role is set within a dynamic, engineering-focused environment that prioritizes automation, monitoring, and the development of scalable enterprise systems.

Key facts

What you'll do

• Act as the highest-level escalation contact (L3) for unresolved issues that have been escalated from first- and second-level support teams.
• Engage in comprehensive troubleshooting of operating system and hardware issues, including but not limited to Windows BSODs, driver malfunctions, audio and camera problems, networking issues, storage complications, and thermal throttling.
• Conduct root cause analyses and convert your findings into sustainable solutions, standards, or automated remediation processes.
• Work closely with vendors and internal engineering teams to tackle product-level defects or systemic issues that arise.
• Oversee critical incidents from start to finish, ensuring effective detection, resolution, and conducting post-incident reviews to prevent future occurrences.
• Utilize enterprise management tools such as Intune, Configuration Manager, KACE, JAMF, and Altiris to administer and troubleshoot endpoints effectively.
• Develop and uphold deployment, patching, compliance, and security baselines specifically for Windows environments.
• Monitor the health and performance of endpoints through custom platforms, proactively identifying trends and risks that could impact user experience.
• Design and enhance desktop monitoring systems using tools like Grafana, Telegraf, and OpenTelemetry (OTEL) Collector to improve system visibility.
• Create automated solutions and self-healing mechanisms using scripting languages such as PowerShell, Python, or Bash to streamline processes.
• Continuously seek opportunities for improvement to reduce manual workloads and enhance operational efficiency.

Requirements

• Proven experience in a senior or staff-level role focused on endpoint systems engineering.
• Extensive knowledge of Windows OS troubleshooting, particularly at the driver and kernel levels.
• Practical experience with enterprise endpoint management solutions, including Intune, Configuration Manager, KACE, JAMF, and Altiris.
• Strong scripting and automation skills, particularly in PowerShell, Python, or Bash.
• Demonstrated ability to conduct thorough root cause analyses and implement effective long-term solutions.
• Experience collaborating with vendors to resolve complex product-level issues effectively.

Nice to have

• Familiarity with cloud-based endpoint management solutions.
• Experience in developing and maintaining monitoring dashboards.
• Knowledge of security best practices related to endpoint management.
• Previous experience in a fast-paced, engineering-driven environment.
• Understanding of ITIL or similar frameworks for incident management.

Skills & tools

• Proficient in Windows OS troubleshooting, including BSOD analysis and driver diagnostics.
• Experienced with enterprise management platforms such as Intune, Configuration Manager, KACE, JAMF, and Altiris.
• Knowledgeable in monitoring tools like Grafana, Telegraf, and OpenTelemetry (OTEL) Collector.
• Skilled in scripting languages including PowerShell, Python, and Bash.
• Competent in hardware diagnostics related to audio, camera, networking, storage, and thermal management.
• Familiar with endpoint patching, compliance, and security baseline management practices.

Practical notes

This position is based in Bangkok, Thailand, and offers a full-time engagement. The successful candidate will be part of a team that values innovation and efficiency, contributing to the overall success of Agoda's technology initiatives. The role is designed for individuals who thrive in a collaborative environment and are eager to tackle challenging technical problems. Competitive salary and benefits will be provided, along with opportunities for professional growth and development within the company.

META

Company: Agoda

Title: (GSD) Senior/Staff Endpoint Systems Engineer

Listed

location: Bangkok, Thailand

About the company

Agoda. com is an online travel agency that facilitates reservations for lodging, flights, ground transportation, and activities. It is a subsidiary of Booking Holdings.