Key Account Manager

About the role

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. In this Key Account Manager role, you will own and lead Affirm's largest Canadian partner relationships, driving strategic growth and execution across multiple business units. You will define and drive the strategic vision for each relationship, aligning joint priorities with Affirm's broader goals while influencing senior stakeholders on both sides. This position requires hands-on involvement in developing sophisticated account plans and multi-year growth roadmaps that integrate product, co-marketing, and go-to-market initiatives. You will lead complex commercial negotiations, including contracts, pricing, renewal strategy, and expansion opportunities, ensuring alignment with partner objectives. The role involves orchestrating cross-functional execution across Product, Technical, Credit, Analytics, Marketing, Risk, and other internal stakeholders to deliver partner initiatives and business results. You will manage customer health to ensure strong satisfaction, long-term retention, and consistent business outcomes for the most critical accounts in Canada.

Key facts

What you'll do

• Own and lead Affirm's largest Canadian partner relationships, driving growth and long-term strategy across multiple business units.
• Define and drive the strategic vision for each relationship - aligning joint priorities to Affirm's broader goals and influencing senior stakeholders on both sides.
• Develop sophisticated account plans; build and execute multi-year growth roadmaps spanning product integrations, co-marketing initiatives, and go-to-market expansions.
• Lead complex commercial negotiations, including contracts, pricing, renewal strategy, and expansion opportunities.
• Analyze partner performance and recommend programs to increase adoption, improve performance, and expand into new use cases.
• Orchestrate cross-functional execution across Product, Technical, Credit, Analytics, Marketing, Risk, and other internal stakeholders to deliver partner initiatives and business results.
• Manage customer health to ensure strong satisfaction, long-term retention, and consistent business outcomes.
• Establish clear metrics and reporting frameworks to track progress against strategic objectives and KPIs for each key account.
• Identify new revenue opportunities and partnership models that leverage Affirm's full suite of products and capabilities.
• Collaborate with regional leadership to prioritize initiatives and allocate resources for maximum impact across the Canadian portfolio.
• Translate partner business needs into technical and product requirements, ensuring alignment with roadmap timelines and delivery milestones.
• Facilitate executive-level briefings and strategic reviews to maintain momentum and secure ongoing commitment from stakeholders.
• Drive adoption of new features and solutions through targeted enablement and value realization programs with partner teams.
• Proactively manage risks and issues, escalating as necessary to maintain strong relationships and uphold Affirm's standards.
• Contribute to the development of best practices and playbooks that can be scaled across additional markets and key accounts.

Requirements

• 7+ years of B2B client-facing experience; preferably in a tech or fintech environment.
• Excellent customer relationship management skills with the ability to lead and grow complex, strategic partnerships at the executive level.
• Experience in driving and managing cross-functional, multi-stakeholder initiatives with high attention to detail.
• Strong written and verbal communication (e.g. proposals, memos, e-mails, presenting); concise, structured, and credible with the ability to influence senior stakeholders and executive audiences.
• Excellent analytical abilities, including the ability to suss out key data points and trends, and report out to internal and external stakeholders.
• Experience structuring, negotiating, and closing large-scale commercial contracts.
• Ability to adapt quickly to changing priorities, take initiative, and go beyond defined responsibilities to drive success of projects and the broader team.
• Ability to craft compelling value propositions, deliver persuasive presentations, and drive engagement with stakeholders to achieve business objectives.
• Knowledge of consumer finance offerings, SaaS solutions, and e-commerce preferred.
• Comfort using Salesforce, AI, and BI tools.

Practical notes

The operates at the intersection of strategic partnership management and commercial execution, ensuring that Canada's largest merchants derive maximum value from their relationship with Affirm. This role demands a blend of analytical rigor, executive presence, and operational discipline to manage complex negotiations and cross-functional collaboration. You will be responsible for setting the tone and direction for each key account, ensuring that joint strategies are not only defined but also executed with precision and accountability. Success in this role will be measured by your ability to grow revenue, deepen partnership engagement, and reinforce Affirm's position as a trusted financial partner in the Canadian market.

This position requires frequent interaction with internal stakeholders, including product, engineering, and finance teams, to ensure that partner initiatives are delivered on schedule and aligned with broader business objectives. You will need to balance strategic thinking with detailed execution, maintaining a clear line of sight between high-level goals and the day-to-day activities that drive results. Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment are essential. You will also play a critical role in identifying risks early and developing mitigation strategies that protect both the partnership and Affirm's long-term interests.

The ideal candidate thrives in environments where ownership, transparency, and data-driven decision making are paramount. You will leverage Salesforce, AI, and BI tools to monitor performance, forecast outcomes, and identify opportunities for improvement. Your communication style must be clear, persuasive, and tailored to diverse audiences, from technical teams to C-suite executives. Comfort with consumer finance, SaaS solutions, and e-commerce ecosystems will enable you to engage credibly with partners and internal stakeholders alike.

This role is based in Canada and is fully remote, offering flexibility while requiring adherence to stated working hours. There may be occasional travel requirements as dictated by partner needs, subject to ongoing evaluation based on role demands. Visa sponsorship is not indicated at this time, and candidates must ensure they meet all eligibility requirements for employment in Canada. The compensation structure is not detailed in the available source information, so specific figures are omitted from this description. Applicants are encouraged to review official offers for complete details regarding base pay, equity, and benefits.

This position sits at the heart of Affirm's growth strategy in Canada, providing a direct line between the company's product capabilities and the needs of its most important merchants. Your work will directly influence the trajectory of key partnerships and contribute to the long-term success of Affirm's revenue strategy. By driving execution on complex initiatives and maintaining strong relationships, you will help ensure that Affirm continues to deliver trusted, transparent financial solutions to consumers and businesses across Canada. This role is suited for a proactive, strategic thinker who is comfortable operating at scale and navigating high-stakes commercial environments with confidence and integrity.