Jr. Account Executive

About the role

Acddirect is looking for a Junior Account Executive to join their team in a full-time capacity. This role serves as an entry point into the account management field, where the successful candidate will support senior team members in managing client relationships on a daily basis. The Junior Account Executive will be responsible for assisting with daily account operations, contributing to client communication, and learning the internal processes that drive client satisfaction and business growth at Acddirect. This position is ideal for someone who is eager to build a career in account management and wants hands-on experience working directly with clients and cross-functional teams.

Key facts

What you'll do

• Support senior account executives in managing existing client accounts and relationships on a daily basis.
• Assist with the preparation of account plans, status reports, and client-facing presentations.
• Coordinate with internal teams to ensure client requests are addressed in a timely manner.
• Monitor client accounts for any issues or concerns and escalate when necessary to the right team.
• Help maintain accurate records of client interactions, notes, and account activity in the CRM system.
• Participate in client meetings and calls to gain direct exposure to account management workflows.
• Contribute to the development of strategies aimed at improving client retention and overall satisfaction.
• Assist in the onboarding process for new clients to ensure a smooth transition and proper setup.
• Work with the sales team to identify opportunities for account expansion and upselling initiatives.
• Perform administrative tasks related to account management, including filing, data entry, and documentation.
• Track client account performance metrics and help prepare summary reports for management review.
• Collaborate with marketing and product teams to ensure client needs are communicated internally.

Requirements

• Bachelor's degree or equivalent practical experience in business, communications, or a related field.
• Strong written and verbal communication skills with the ability to interact professionally with clients.
• Basic understanding of account management principles and standard client relationship practices is expected.
• Ability to manage multiple tasks simultaneously and prioritize work effectively in a fast-paced environment.
• Proficiency with standard office software applications and a willingness to learn CRM platforms quickly.
• Attention to detail and a strong commitment to maintaining accurate records and thorough documentation.
• Eagerness to learn new skills and grow within a structured account management career path.
• Minimum of zero to one year of relevant experience in a client-facing or sales support role.
• Comfort with working in a team-oriented setting and sharing responsibilities across departments.
• Willingness to adapt to changing priorities and take on new challenges as business needs evolve.

Nice to have

• Familiarity with CRM software such as Salesforce, HubSpot, or similar customer relationship platforms.
• Previous experience working in a B2B environment or managing direct client accounts directly.
• Knowledge of basic sales techniques and the ability to identify upselling opportunities at an early stage.
• Comfort with remote or hybrid work arrangements and proficiency with virtual meeting tools.
• Understanding of basic marketing principles and how they apply to account development strategies.

Skills & tools

• Customer relationship management (CRM) software and data entry proficiency.
• Microsoft Office Suite or Google Workspace for document creation, editing, and collaboration.
• Communication platforms such as email, Slack, or Microsoft Teams for day-to-day client interaction.
• Basic presentation tools like PowerPoint or Google Slides for creating client-facing materials.
• Project management and organizational skills for tracking multiple client accounts and deadlines effectively.
• Spreadsheet software for maintaining account records, tracking metrics, and generating periodic reports.
• Familiarity with video conferencing tools such as Zoom or Google Meet for virtual meetings.

Practical notes

• This is a full-time position with standard business hours, though some flexibility may be available for the right candidate.
• The role is based at Acddirect offices, though remote arrangements may be considered depending on the candidate's location and experience.
• Candidates should expect to work closely with a team of account executives and sales professionals on a regular basis.
• The hiring process may include multiple interview rounds, a skills assessment, and reference checks before a final decision is made.
• Acddirect values candidates who are proactive, detail-oriented, and committed to delivering a high standard of client service.