Staff Platform Engineer

About the role

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most - their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh.

The role

Abridge's services and engineering teams are in hyperscale mode. We are looking for experienced Staff Platform Engineers to join our team and help scale our cloud infrastructure, developer platform, and operational maturity in kind. You'll work on a centralized Platform team whose work spans platform architecture, developer enablement, infrastructure reliability, adoption, and ongoing support of existing tooling and software. This role is approximately 80% infrastructure focused and 20% application software focused. You will help us evolve our infrastructure stack into a scalable multi-tenant and multi-cloud platform, drive secure-by-default cloud infrastructure practices, build and manage modular Terraform platforms, and help define the long-term architecture and operational standards for infrastructure running in production at scale. You'll also help shape and integrate developer platform capabilities including service templates, canary releases, feature flagging, load testing, CI/CD pipelines, observability tooling, and self-service infrastructure workflows. The platform we are building needs to maximize engineering velocity, reliability, scalability, and security while operating under tremendous growth and regulatory requirements. This role presents opportunities to leverage deep technical expertise, systems thinking, autonomy, and organizational leadership to take platform capabilities from 0 to 1 and scale them across the company. This is a unique opportunity to help shape the future of AI-first, cloud-native, security-first infrastructure at scale.

What you'll do

• Design, build, and evolve cloud infrastructure platforms including networking, IAM, Kubernetes, databases, streaming and pubsub platforms, storage, distribution, observability, and more.
• Lead the architecture and operational evolution of multi-tenant, multi-region, and multi-cloud infrastructure with strong reliability, scalability, and security boundaries.
• Design and implement build pipelines, branching strategies, release management tooling, and self-service platform workflows that will serve an engineering organization that is rapidly growing in both size and operational complexity.
• Design, implement, and scale secure-by-default cloud infrastructure practices including CI and deployment scans, least privileged access controls, auditing, policy enforcement, and maintaining SoC2 and HIPAA compliance.
• Build reusable infrastructure abstractions, Terraform modules, golden paths, and developer platform capabilities that allow engineering teams to move quickly while maintaining operational consistency and governance.
• Help advocate for, design, implement, and adopt fast and scalable application testing pipelines including end-to-end UI tests, hyperscale load tests, resiliency testing, and progressive delivery patterns.
• Drive improvements in observability, operational readiness, incident response, SLO-driven reliability practices, and platform debuggability across the organization.
• Bridge the gap between local development and production environments in a way that is seamless for engineers and maximizes engineering velocity, reliability, and security while minimizing quality issues arising from environment drift and configuration tangles.
• Partner closely with engineering, security, and compliance teams to balance platform standardization with developer flexibility and evolving business requirements.
• Influence infrastructure cost and capacity strategy by balancing reliability, scalability, performance, and operational efficiency across cloud environments.
• Evangelize, document, mentor, and train the engineering team on the solutions being built and help uplevel the organization on cloud-native platform engineering strategies and operational excellence.
• Be a public evangelist for Abridge in the global platform engineering community through talks, meetups, conferences, and open source contributions.
• Help define and operationalize platform metrics that enable data-driven decision-making and continuous improvement across the entire platform lifecycle.
• Collaborate closely with product and engineering leadership to ensure platform roadmaps align with business objectives and technical constraints.

Requirements

• Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field or equivalent practical experience.
• 10+ years of experience in platform, infrastructure, or software engineering roles with a strong track record of scaling systems.
• Deep expertise with cloud platforms such as AWS, Azure, or GCP and proven experience designing and operating large-scale distributed systems.
• Extensive experience with infrastructure as code tools, especially Terraform, and with building and maintaining developer platforms and CI/CD pipelines.
• Strong understanding of container orchestration, networking, and security fundamentals including identity and access management, encryption, and compliance frameworks.
• Experience with observability tools and practices including metrics, logging, tracing, and alerting in complex distributed environments.
• Familiarity with healthcare data regulations and compliance requirements such as HIPAA and SOC2 is strongly preferred.
• Demonstrated ability to work cross-functionally with engineering, security, and compliance teams in a fast-paced, regulated environment.
• Excellent written and verbal communication skills with the ability to translate complex technical concepts to both technical and non-technical audiences.
• A bias for action and ownership, with the ability to operate independently while driving results in ambiguous and rapidly changing situations.

Nice to have

• Experience with healthcare or life sciences platforms and prior exposure to PHI or regulated data environments.
• Contributions to open source projects or public speaking at technical conferences.
• Hands-on experience with progressive delivery techniques such as feature flags, canary releases, and A/B testing at scale.

Practical notes

This role is based in our San Francisco office. This is a full-time position. The role may involve occasional travel within North America and participation in conferences or meetups. Candidates must be authorized to work in the United States without sponsorship now or in the future.