Inbound Sales Representative

About the role

You are the trusted first point of contact for families actively searching for senior care solutions, and you will handle these interactions with empathy and professionalism. In this high-impact sales role, you will use deep insight and strategic guidance to help caregivers as they explore the best care options for their loved ones. Your primary ownership will be to manage inbound conversations and convert these moments into meaningful pathways toward care. You will deliver an exceptional experience that is tightly aligned to our company mission of simplifying the senior care journey. This position requires you to balance emotional support with sales discipline, ensuring families feel heard while progressing toward decisions. You will act as the crucial bridge between a family's initial inquiry and the network of care options we provide. Ultimately, your success will be defined by your ability to turn empathy into action and conversation into community placement.

Key facts

What you'll do

Work in a growing, fast-paced industry as an expert resource for families on senior care options, delivering an exceptional experience aligned to our company mission.

Take inbound, pre-screened leads working remotely from your home office as an inside sales representative, working an assigned shift with strong schedule adherence.

Conduct in-depth initial consultation calls with families to understand their unique caregiving challenges and goals.

Educate families on customized senior care options, and work to find the senior living communities and home care providers that best match their needs.

Act as the liaison between families and senior housing communities or care providers once you successfully complete the 4 week new hire training program.

Reach daily production benchmarks by managing inbound call volume and making outbound return calls to ensure timely follow-up.

Refer families out to appropriate communities and schedule tours that align with their specific preferences and constraints.

Drive move-ins by maintaining consistent communication and addressing family questions with accuracy and compassion.

Serve as the company's first interaction with a family, setting the tone for a great experience from the very first conversation.

Utilize strong consultative skills to navigate complex care needs and translate them into viable senior living solutions.

Requirements

Two or more years of experience in inside sales or inbound call center environments, demonstrating a consistent track record of handling complex customer interactions.

History of exceeding sales targets, showing a proven ability to drive performance above minimum expectations in a competitive setting.

Ability to multitask; simultaneously talk on the phone and take detailed notes on the computer without compromising accuracy or empathy.

Strong computer and typing skills necessary, including proficient use of Word and Excel and the ability to quickly learn and navigate our internal CRM system.

Schedule adherence is critical, as you will be required to work a 40-hour work schedule on an hourly, non-exempt basis with assigned shifts.

Willingness to work regularly scheduled evenings and weekends, reflecting the reality that senior care inquiries can occur at any time and require coverage.

Acceptance of some holiday shifts during the year to ensure our families receive support during critical moments and decision-making periods.

Commitment to maintaining confidentiality and adhering to EEO guidelines in all interactions with prospects and team members.

Ability to pass E-Verify and meet all employment eligibility requirements as mandated by our corporate policies.

Practical notes

You will work a 40-hour schedule on an hourly, non-exempt basis.

Schedules are set based on business needs, and may include regularly scheduled evenings and weekends, along with some holiday shifts during the year.

Base

Salary: $45,760 ($22.00 an hour)

On Target Earnings: $74,000 ($28,240 variable bonus (Uncapped)

• 401(k) plus match
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Time Off

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