Service Manager - The Auto Show Winnipeg

About the role

As a Service Manager at The Auto Show Winnipeg, you will play a pivotal role in overseeing the service department's operations, ensuring that customer satisfaction is prioritized while maintaining high standards of service quality. This position requires a blend of technical expertise, leadership skills, and a customer-focused mindset. You will be responsible for managing a team of technicians and service advisors, coordinating service schedules, and implementing best practices to enhance the overall efficiency of the service department.

Key facts

What you'll do

• Lead and manage the service department, ensuring that all operations run smoothly and efficiently.
• Supervise a team of service technicians and advisors, providing guidance and support to enhance their performance and professional development.
• Develop and implement service department policies and procedures to improve workflow and customer satisfaction.
• Monitor service department performance metrics, analyze data, and generate reports to identify areas for improvement.
• Collaborate with other departments, including sales and parts, to ensure seamless operations and customer service.
• Handle customer inquiries and complaints, resolving issues promptly and effectively to maintain high levels of customer satisfaction.
• Ensure compliance with all safety and regulatory standards within the service department.
• Manage inventory and order parts as necessary to ensure the timely completion of service work.
• Conduct regular training sessions for staff to keep them updated on the latest automotive technologies and service techniques.
• Maintain a clean and organized service area, ensuring that tools and equipment are properly maintained.
• Develop and maintain positive relationships with customers, fostering loyalty and repeat business.
• Stay current with industry trends and advancements to ensure the service department remains competitive and innovative.

Requirements

• Proven experience in a service management role within the automotive industry, with a minimum of 3 years in a similar position.
• Strong understanding of automotive repair processes and service operations.
• Excellent leadership and team management skills, with the ability to motivate and develop staff.
• Exceptional customer service skills, with a focus on building long-term relationships.
• Proficient in using service management software and tools for scheduling and tracking service work.
• Strong analytical skills, with the ability to interpret data and make informed decisions.
• Excellent communication skills, both verbal and written, to effectively interact with customers and team members.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Valid driver's license and a clean driving record.

Nice to have

• Certification from an automotive service organization or equivalent training.
• Experience with dealership operations and manufacturer service programs.
• Knowledge of automotive technology trends, including electric and hybrid vehicles.
• Bilingual abilities, particularly in English and French, to better serve a diverse customer base.
• Previous experience with inventory management systems.

Skills & tools

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and service management software.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively with cross-functional teams.
• Familiarity with diagnostic tools and equipment used in automotive service.
• Strong problem-solving skills and a proactive approach to addressing challenges.

Practical notes

• This position is based in Winnipeg, Manitoba, and requires the candidate to be available for full-time work.
• The role may involve occasional evening and weekend hours to accommodate customer needs and service demands.
• Candidates must be legally eligible to work in Canada and possess a valid work permit if applicable.
• The company offers a competitive benefits package, including health insurance, retirement plans, and employee discounts on services and products.

META

Company: Bamboohr

Title: Service Manager

The Auto Show Winnipeg

Listed

location: Winnipeg, Manitoba

Job type: Full-time

Apply URL: https://401auto.bamboohr.com/careers/2263