Service Manager - Windsor Mitsubishi

About the role

As the Service Manager for Windsor Mitsubishi, you will play a role in overseeing the service department, ensuring that all operations run smoothly and efficiently. This position is ideal for a dynamic leader who is about delivering exceptional customer service while managing a team of skilled technicians. You will be responsible for driving service sales, enhancing customer satisfaction, and maintaining high standards of quality in all service operations. Your leadership will directly impact the overall performance of the service department and contribute to the growth of the dealership.

Key facts

What you'll do

• Lead and manage the daily operations of the service department, ensuring all service activities are performed efficiently and effectively.
• Develop and implement strategies to enhance customer satisfaction and loyalty, ensuring that all customers receive outstanding service.
• Oversee the scheduling of service appointments, ensuring optimal use of technician time and resources.
• Monitor the performance of service technicians, providing coaching and training to improve skills and productivity.
• Collaborate with the sales department to identify opportunities for service promotions and upselling additional services to customers.
• Maintain accurate records of service transactions, including customer interactions, work orders, and technician performance metrics.
• Ensure compliance with all safety and environmental regulations within the service department.
• Manage inventory levels of parts and supplies, coordinating with suppliers to ensure timely availability of necessary items.
• Analyze service department performance data to identify trends and areas for improvement, implementing changes as needed.
• Foster a positive work environment that encourages teamwork, collaboration, and professional development among staff.
• Handle customer complaints and concerns with professionalism, working to resolve issues promptly and effectively.
• Prepare and present regular reports on service department performance to upper management, highlighting successes and areas for growth.

Requirements

• Proven experience in a service management role within the automotive industry, with a minimum of 3 years in a leadership position.
• Strong understanding of automotive service operations, including repair processes and customer service best practices.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members alike.
• Demonstrated ability to lead and motivate a team, fostering a culture of excellence and accountability.
• Proficiency in using dealership management systems and other relevant software tools.
• Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.
• Valid driver's license and a clean driving record.
• Knowledge of industry regulations and compliance standards.

Nice to have

• Certification from a recognized automotive service organization (e.g., ASE certification).
• Experience with hybrid and electric vehicle service and maintenance.
• Bilingual proficiency in English and French is a plus.
• Previous experience in a high-volume service department is advantageous.

Skills & tools

• Strong leadership and team management skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and dealership management software.
• Excellent problem-solving abilities and a customer-focused mindset.
• Ability to analyze data and generate actionable insights for service improvement.
• Familiarity with automotive diagnostic tools and equipment.

Practical notes

• This position is based in Tecumseh, Ontario, and requires a full-time commitment.
• Candidates must have valid work authorization in Canada to be considered for this role.
• The salary will be competitive and commensurate with the candidate's experience and qualifications.
• Interested applicants can apply through the following link: [401auto Careers](https://401auto.bamboohr.com/careers/2308).

Joining 401auto as the Service Manager for Windsor Mitsubishi presents an to lead a dedicated team and make a significant impact on customer satisfaction and service excellence. If you are a motivated leader with a passion for the automotive industry, we encourage you to apply and become a part of our dynamic team.