Workplace Support Specialist - Austin

About the role

1Password is excited to announce the opening of a new office in Austin, Texas, and we are looking for a dedicated Workplace Support Specialist to join our team. This position is pivotal in ensuring that all on-site technology operates smoothly, providing employees with an exceptional in-person tech experience. As we grow our physical presence, this role offers a unique opportunity to influence the future of workplace support within our organization.

Key facts

What you'll do

• Take charge of the Austin office's network infrastructure, ensuring both wired and wireless connections are reliable and efficient.
• Oversee the management of physical security systems, including access control measures, surveillance cameras, and integrated security platforms.
• Work closely with the Security team to ensure compliance with regulations, maintain audit trails, and uphold governance standards for physical security.
• Liaise with building management to facilitate physical integrations and ensure ongoing maintenance of office systems.
• Cultivate relationships with vendors and manage the lifecycle of hardware related to workplace infrastructure, focusing on uptime and reliability.
• Provide direct IT assistance to employees in the Austin office, addressing issues related to hardware, software, peripherals, and audiovisual systems.
• Collaborate with the remote IT Support team to ensure a seamless support experience and enhance in-person support processes.
• Oversee the technology onboarding process for new hires in Austin, which includes setting up devices and conducting orientation sessions.
• Manage audiovisual systems across various office spaces, proactively troubleshooting issues related to video conferencing, room scheduling, and display technologies.
• Contribute to the overall IT support queue by addressing remote requests, prioritizing tickets, and creating helpful documentation.
• Develop and maintain operational documentation, runbooks, and knowledge articles to help scale workplace support effectively.
• Identify and implement opportunities for process improvement, tool enhancement, and better employee experiences.
• Ensure that the office environment is welcoming by maintaining reliable and user-friendly workplace technology.
• Collaborate with various teams, including People, IT, Security, Finance, and Communications, to streamline workplace operations.
• Serve as the main point of contact for building management and facilities vendors, coordinating maintenance and service requests as needed.
• Occasionally provide operational support beyond technology, such as coordinating building maintenance or assisting with deliveries.

Requirements

• A minimum of 3 years of experience in IT support, workplace technology, or infrastructure, with practical experience in office settings.
• Proficiency in office networking, including both wired and wireless configurations, using platforms like Cisco Meraki, Aruba, or Ubiquiti.
• Hands-on experience with workplace audiovisual systems, including video conferencing, room scheduling, multi-zone audio, and display technologies.
• Familiarity with physical security systems, including access control and camera systems.
• Experience in supporting office environments, which includes working with vendors, building management, and cross-functional teams.
• Excellent communication skills to effectively collaborate with both technical and non-technical stakeholders.
• Ability to adapt and thrive in a fast-paced environment, managing changing priorities while developing new processes and refining existing ones.

Nice to have

• Previous experience in a remote-first organization supporting physical office infrastructure.
• Familiarity with Mobile Device Management (MDM) platforms and managing device lifecycles.
• Understanding of SOC 2 or ISO 27001 standards related to workplace technology and physical security.
• Experience in creating documentation, operational processes, or workplace standards from the ground up.
• Comfort with automating building workflows to minimize manual operational tasks.

Skills & tools

• Cisco Meraki
• Aruba
• Ubiquiti
• Mobile Device Management (MDM) platforms
• Access control systems
• Surveillance camera systems
• Video conferencing technology
• Room scheduling software
• Multi-zone audio systems

Practical notes

This position is based on-site in Austin, Texas. The benefits package includes health and dental insurance, a 401k plan, generous paid time off, and an equity grant. Occasional travel for in-person engagements, such as team meetings and offsite events, is anticipated.