Field Application Scientist

About the role

You will serve as the primary technical contact for customers in your region, ensuring they achieve optimal results with our systems. This position involves delivering on-site training, managing experimental design, and providing troubleshooting support to drive product adoption. You will act as the main liaison between customers and the company, bridging technical insights with user needs. In this capacity, you will conduct training sessions and product demonstrations at client locations to build confidence and competence. You will provide guidance on experimental design and data analysis, translating complex protocols into actionable plans. You will resolve technical issues related to software, instruments, and biochemistry, maintaining momentum in ongoing projects. You will collaborate with the sales team at seminars, trade shows, and technical symposiums to align messaging with technical reality. You will gather customer feedback to inform product development and marketing strategies, ensuring the voice of the field is heard internally.

Key facts

What you'll do

• Act as the main liaison between customers and the company, facilitating clear communication and mutual understanding.
• Conduct training sessions and product demonstrations at client locations, adapting content to diverse skill levels.
• Provide guidance on experimental design and data analysis, helping customers maximize the value of their assays.
• Resolve technical issues related to software, instruments, and biochemistry, diagnosing root causes efficiently.
• Collaborate with the sales team at seminars, trade shows, and technical symposiums, presenting coherent and unified narratives.
• Gather customer feedback to inform product development and marketing strategies, identifying patterns and emerging needs.
• Create documentation and white papers to improve support resources, ensuring clarity and usability for future users.
• Manage customer expectations while maintaining long-term professional relationships, balancing honesty with optimism.
• Support the deployment of standardized protocols that enhance reproducibility and data quality across users.
• Mentor junior team members on best practices for field engagement and customer interaction.
• Represent the company at scientific conferences, ensuring accurate communication of capabilities and limitations.
• Drive adoption of new features by walking through workflows and highlighting tangible benefits for research outcomes.
• Coordinate with internal teams to escalate complex cases, ensuring timely resolution and follow-up.
• Maintain up-to-date knowledge of product roadmaps, enabling proactive discussions about future capabilities.
• Demonstrate ownership of regional success metrics, linking daily activities to broader business objectives.

Requirements

• Extensive background in genomics, molecular biology, biochemistry, or genetics, reflecting deep subject matter expertise.
• Proficiency with NGS workflows and associated data analysis software, or flow cytometry and its analysis tools, ensuring technical fluency.
• Fluency in written and spoken Japanese, enabling clear communication with local stakeholders.
• Strong presentation and training capabilities, engaging audiences and conveying complex ideas simply.
• Systematic troubleshooting and analytical skills, approaching problems with structured methods.
• Ability to travel up to 50 percent of the time, supporting clients across diverse locations.
• Demonstrated commitment to high-quality customer service, prioritizing user success and satisfaction.
• Willingness to adhere to company communication protocols, using approved channels and templates.
• Capacity to interpret technical documentation and translate it into practical guidance for non-experts.
• Alignment with corporate standards for safety, data integrity, and regulatory compliance in field activities.

Nice to have

• PhD in Chemistry, Biochemistry, Molecular Biology, or Genetics, bringing deeper theoretical insight to practical problems.
• For BA/BS holders, approximately 5 years of relevant experience; for MS holders, approximately 3 years, matching depth of knowledge to credential level.
• Hands-on experience with bench techniques and cell culture, providing credibility during experimental discussions.
• Specific experience in single-cell laboratory workflows, understanding the nuances of these methods.
• Previous experience in a customer-facing role, demonstrating comfort with relationship-building and expectation management.

Practical notes

• This role is remote-friendly, allowing flexible work arrangements while maintaining productivity.
• All official communication regarding your application will originate from a 10xgenomics.com email address, ensuring authenticity.
• We do not request payment or sensitive personal information during the hiring process, protecting your privacy.
• Applications should be submitted directly through our career portal or recognized platforms like LinkedIn, streamlining the process.