Field Application Scientist, Connecticut

About the role

You will serve as the primary technical contact for customers in Connecticut, providing on-site training, experimental design support, and troubleshooting. This role focuses on driving product adoption and ensuring user success through direct engagement and scientific partnership. You will act as the main point of contact for customer inquiries and technical support. This position requires delivering on-site training and demonstrations regarding 10x technology and software. You will document and report customer feedback, complaints, and product use cases to internal teams. The role involves partnering with researchers to support their scientific goals and long-term projects. You will troubleshoot issues involving instrument performance, biochemistry, assay design, and data analysis. Additionally, you will assist the sales team at industry events, trade shows, and technical symposiums while contributing to the development of internal support documentation.

Key facts

What you'll do

• Act as the main point of contact for customer inquiries and technical support.
• Deliver on-site training and demonstrations regarding 10x technology and software.
• Document and report customer feedback, complaints, and product use cases to internal teams.
• Partner with researchers to support their scientific goals and long-term projects.
• Troubleshoot issues involving instrument performance, biochemistry, assay design, and data analysis.
• Assist the sales team at industry events, trade shows, and technical symposiums.
• Contribute to the development of internal support documentation.
• Perform detailed sample tracking and metadata capture to ensure data integrity throughout the workflow.
• Guide customers through the entire experimental lifecycle from initial setup to data generation.
• Provide clear and structured feedback to internal engineering and product teams based on real-world usage.
• Lead complex multi-day training sessions to ensure user confidence and operational competence.
• Adapt communication style to effectively engage with diverse audiences, including researchers and technical staff.
• Support the development and validation of new protocols to expand the capabilities of existing platforms.

Requirements

• Extensive background in genomics, molecular biology, biochemistry, or genetics.
• Proficiency with NGS workflows and associated data analysis software.
• Hands-on experience with standard molecular biology bench techniques.
• Practical experience with histology, including tissue embedding, sectioning, and processing.
• Excellent presentation, training, and communication skills.
• Ability to manage customer expectations and maintain detailed site records.
• Willingness to travel up to 60% of the time.
• Demonstrated capability to translate complex scientific concepts into practical training materials.
• Strong attention to detail and accuracy when handling sensitive sample information.
• Comfort working independently and making sound technical decisions with minimal supervision.
• Commitment to adhering to established laboratory safety and quality control standards.
• Proven track record of resolving technical problems in a fast-paced environment.
• Understanding of the principles underlying sample preparation and sequencing chemistry.
• Professionalism in interactions with both technical and non-technical stakeholders.

Nice to have

• PhD or 6-8 years of experience in Chemistry, Biochemistry, Molecular Biology, or Genetics.
• Experience with spatial gene expression or protein assays.
• Previous experience in a customer-facing role.
• Familiarity with SFDC software.

Practical notes

• Compensation includes base pay, equity grants, annual bonus or sales incentive program, and comprehensive health and retirement benefits.
• All recruitment communication originates from @10xgenomics.com email addresses.
• 10x Genomics does not accept unsolicited applications from third-party recruiters.
• Willingness to travel up to 60% of the time is essential for this position.
• The role requires frequent presence in the assigned Connecticut territory to maintain strong customer relationships.
• On-site work is a core component of the position, and remote work arrangements are not applicable.
• Candidates must be legally authorized to work in the United States without sponsorship for this role.
• Professional appearance and communication are expected during all customer interactions and events.
• Participation in scientific conferences and user meetings is an integral part of the responsibilities.
• The successful candidate will engage in continuous learning to stay current with evolving technologies and applications.
• Time management and organizational skills are critical to balancing travel, documentation, and hands-on support activities.
• This position reports to a senior field application or scientific management role within the organization.
• The candidate will collaborate closely with internal applications scientists to develop best practice guides.
• Consistent performance metrics related to customer satisfaction and adoption will be reviewed periodically.
• The role may require participation in product launches and promotional activities within the assigned region.
• Strong interpersonal skills are necessary to build trust and credibility with academic and industry partners.
• The candidate should be comfortable working with liquid handling instruments, microscopes, and laboratory automation tools.
• Experience with data visualization and interpretation will support effective consultative interactions.
• A methodical approach to troubleshooting helps minimize experimental downtime and ensures reproducible results.
• The position involves both proactive outreach and responsive support to maintain high levels of engagement.
• Demonstrated success in training others on complex instrumentation is highly valued.
• The ability to work cooperatively within a cross-functional team environment is essential for long-term success.
• Professional written and verbal communication skills are required for preparing reports and delivering training content.
• The role contributes directly to the strategic growth of 10x Genomics products in the Connecticut life sciences community.
• Candidates should be prepared to manage multiple priorities and adapt to shifting project requirements.
• A strong commitment to customer advocacy ensures that feedback is captured and addressed in a timely manner.
• The position plays a key role in bridging the gap between cutting-edge technology and real-world research challenges.
• Successful candidates will demonstrate intellectual curiosity and a passion for supporting scientific discovery.