Renewal Specialist

About the role

Zscaler is on the lookout for a dedicated Renewal Specialist to become part of our Sales and Go-to-Market team in Japan. This position will report to the Emerging Renewals Manager and will be in managing contract renewals while enhancing customer satisfaction within our cloud security sector. The ideal candidate will play a crucial role in ensuring that our clients continue to receive exceptional service and support as they renew their contracts.

Key facts

What you'll do

• Serve as a key strategic advisor to Account Executives, utilizing account analysis to pinpoint renewal and upsell opportunities effectively.
• Formulate and execute strategies aimed at boosting customer retention rates and increasing recurring revenue streams.
• Engage in account planning sessions, quarterly business reviews (QBRs), and deal review meetings to maintain alignment within the team and ensure all objectives are met.
• Collaborate with various internal teams, including Deal Desk, Product Management, Customer Success, Finance, and Legal, to provide tailored solutions that meet customer requirements and align with product development roadmaps.
• Monitor and analyze customer feedback and renewal trends to identify areas for improvement and implement necessary changes.
• Prepare and present renewal proposals to clients, ensuring clarity and transparency in the renewal process.
• Maintain accurate records of renewal activities and customer interactions in the CRM system for tracking and reporting purposes.
• Develop strong relationships with clients to foster trust and ensure a renewal experience, addressing any concerns proactively.

Requirements

• Demonstrated professional experience in renewal sales or account management, with a strong track record of success.
• Proven ability to manage complex contract processes, including co-terming, true-ups, and negotiations for long-term contracts.
• Fluency in both Japanese and English is essential for effective communication with clients and team members.
• Excellent organizational skills, capable of juggling multiple tasks and priorities in a fast-paced environment.
• A proactive mindset with a willingness to challenge the status quo and drive improvements in business outcomes.
• Strong analytical skills to assess account performance and identify opportunities for growth.

Nice to have

• Experience in navigating and thriving in dynamic or ambiguous environments, demonstrating adaptability and resilience.
• A history of operating with an ownership mentality, effectively balancing strategic planning with practical execution.
• Exceptional problem-solving abilities focused on delivering significant results and impact.
• A collaborative spirit, open to feedback and committed to team development and success.
• A dedication to continuous learning and professional advancement, staying updated on industry trends and best practices.

Skills & tools

• Proficient in account management techniques and strategies.
• Expertise in developing renewal sales strategies that drive customer engagement.
• Strong negotiation skills for effective contract discussions.
• Experience in cross-functional collaboration to achieve shared goals.
• Bilingual proficiency in Japanese and English to facilitate communication with diverse stakeholders.

Practical notes

• Zscaler offers a comprehensive benefits package that includes health insurance, vacation and sick leave, parental leave, retirement savings options, and educational reimbursement programs.
• This position operates under a hybrid work model, allowing for a blend of in-office and remote work.
• Candidates are expected to adhere to all security and privacy protocols established by the company.
• Zscaler is committed to providing equal employment opportunities and offers reasonable accommodations for applicants with disabilities or specific needs.

Join Zscaler as a Renewal Specialist and be part of a team that is committed to delivering exceptional service and support to our clients while driving the growth of our cloud security solutions. If you are about customer success and have the skills to thrive in a dynamic environment, we encourage you to apply.

About the company

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise , we are constantly pushing the envelope, leveraging the world's largest security data lake to power our cloud-native Zero Trust Exchange platform.