Program Support Specialist
Job description
About the role
The position delivers program and administrative support to a federal agency in Arlington, VA. secret security clearance eligibility and an onsite schedule Monday through Friday. The role focuses on accurate financial processing, compliance, and coordination.
Customer success teams keep customers happy after the sale. They onboard new accounts, answer questions, and help users get value from a product. They watch usage signals and step in before customers churn. The role mixes support, training, and account management. Customer success teams are measured on retention, usage, and customer satisfaction. Most companies provide structured onboarding so new team members learn the product deeply first.
Key facts
What you'll do
Complex fund control activities are performed to monitor balances, obligations, and compliance with funding rules.
Financial and accounting audits of complex contracts are supported to verify accuracy and adherence to terms.
Financial and accounting program activities are analyzed and prepared to support informed decision-making and transparency.
Funding requests are entered into the agency's financial management system to enable approved disbursements.
Spreadsheets for obligations, accounts payable, cost accruals, and disbursements are developed and maintained to support timely payment processing.
Data discrepancies or issues are identified and resolved, and solutions are recommended based on analysis of accounting, data, or financial deliverables.
Delivery schedules are prepared and monitored to align with program timelines and agency expectations.
Progress reports and supporting documents are prepared for program oversight, and action item databases are established and maintained.
Meetings, working groups, and briefings are attended to gather requirements and share updates with stakeholders.
Requirements
Associate's degree and a minimum of 2 years of relevant experience.
Eligibility to obtain a U.S. secret security clearance.
Onsite presence Monday through Friday at the Arlington, VA location.
Experienced use of Microsoft Office applications, including advanced Excel skills.
Strong attention to detail, organization, time management, and multitasking ability.
Well-developed interpersonal and communication skills for professional engagement with colleagues and partners.
Practical notes
This is an onsite role in Arlington, VA requiring Monday-Friday presence. Successful candidates must be eligible for a U.S. secret security clearance. The position involves financial processing, reporting, and program coordination in support of a federal agency. Typical interview steps
Customer success interviews usually include a support scenario, a communication exercise, and behavioral questions. Candidates may be asked to handle an upset customer or plan an onboarding call. Some loops test product knowledge. Empathy and clear writing are the core skills. Interviewers often ask how you would bring an unhappy account back on track. Structure your answer around listening, a plan, and follow up.
Good to know
Standard office tools and specialized financial systems are used for this role.
Work involves handling sensitive financial and contractual information in compliance with federal standards.
Clearance eligibility and professional demeanor are essential for success in this position.
Analytical problem solving and structured documentation support program accuracy and transparency.
Questions to ask
Good questions to ask the employer in the interview: what does success look like in the first six months, how is the team structured, what is the current biggest challenge, and how are decisions made. Asking about growth paths and the review process is also well received. Employers expect questions, and good ones show preparation.
Career growth
Customer success careers grow from specialist to manager and director levels. Some people move toward account management or solutions engineering. Deep product knowledge and cross-functional work with support, sales, and product teams become key at senior levels. Success careers reward product depth and relationship skills equally. Many leaders in this function started in support or account management.
About the company
Canadian indie artist XLA creates music. Domain specific compiler handles linear algebra tasks. File format supports Microsoft Excel add ins. ICAO callsign XLA belonged to XL Airways UK. Logic system uses X stems. Elastic fiber carries Dow XLA name. Avatar represents Xbox users. Immune deficiency noted as X linked agammaglobulinemia. Container ship Xin Los Angeles operated from Hong Kong. Multiple meanings exist for XLA across music, tech, and transport.