Strategic AI transformation lead

About the role

You will serve as a visionary and execution-oriented AI transformation lead to partner with WRITER's most strategic Fortune 100 accounts on their enterprise-wide journey. In this capacity, you own the role of architect of change, moving the narrative beyond simple software implementation to fundamentally rethinking how these large organizations operate and create value. You will act as a strategic transformation partner, translating the power of the WRITER platform into measurable P&L impact and helping executives navigate the definitive shift to an AI-first operating model. This role requires you to sit at the intersection of business strategy and cutting-edge technology while building and managing deep C-suite relationships as a trusted advisor. You will be responsible for driving the next industrial revolution by guiding leaders from AI experimentation toward full-scale value realization and ownership. This position is available as a hybrid role based out of our New York City hub, and you will report directly to the director of AI transformation and success.

Key facts

What you'll do

Manage a portfolio of customers while leading ROI and value initiatives in partnership with a customer success manager who focuses on the adoption strategy.

Act as a strategic transformation partner for Fortune 50-100 customers by setting vision and defining the JTBD framework with leadership teams to drive AI adoption.

Build and manage C-suite relationships as a trusted advisor to make AI a top priority for executives and align strategic goals.

Lead value realization and ROI delivery by conducting analysis through surveys and interviews to frame the P&L impact of AI adoption in business reviews.

Orchestrate complex cross-functional programs across multiple stakeholders while managing customer teams, escalations, risk mitigation, and program updates.

Proactively identify and drive expansion opportunities by anticipating customer needs and working with sales on cross-sell and upsell initiatives to maximize platform adoption.

Scale transformation best practices by producing and "processifying" decks, frameworks, and communications for the wider team to ensure consistency.

Champion the integration of AI capabilities within client workflows by collaborating closely with product and engineering teams to refine the platform roadmap.

Develop and maintain detailed playbooks and success metrics that demonstrate the tangible business outcomes of AI deployment across diverse industries.

Serve as a primary point of reference for executive sponsors, ensuring alignment between platform capabilities and strategic business objectives.

Drive thought leadership and case study development to highlight successful transformation stories and influence industry standards.

Facilitate workshops and discovery sessions to uncover latent needs and co-create future-state operating models with client leadership.

Monitor market trends and competitive landscapes to inform positioning and ensure the WRITER platform remains central to enterprise decision-making.

Champion data-driven decision making by establishing clear KPIs and governance structures around AI utilization and performance.

Requirements

You must possess over 10 years in strategic account management or transformation consulting for Fortune 50-100 companies with a proven track record of building C-suite relationships and leading large-scale transformations.

You must demonstrate mastery of change management and strategic thinking with the ability to set vision, define frameworks, and translate capabilities to measurable outcomes and P&L impact.

You must have exceptional executive presence and communication skills used to lead composed presentations to boards while proactively orchestrating cross-functional teams and resolving conflicts at high levels.

You must maintain a curious mindset and an active listening style that marks you as a genuine leader who people want to follow and trust with complex initiatives.

You must have a strong professional background in management consulting or strategy advisory which will help you navigate our customers' complex business environments and regulatory considerations.

You must exhibit an intrinsic motivation to do your best work while remaining deeply aligned with our core values to Connect, Challenge, and Own every opportunity.

You must be prepared to travel to client sites as required and be comfortable working within a fast-paced, high-expectation environment that demands excellence.

You must be committed to upholding the highest standards of data security and confidentiality when handling enterprise client information and strategic initiatives.

You must be able to synthesize complex technical concepts into clear, actionable narratives for diverse stakeholders across the organization.

Practical notes

This role may involve international travel to client sites as required.

You must be eligible to work in the country where the position is based without requiring sponsorship at the time of application.

The successful candidate must meet the standard deadlines and commitments associated with full-time employment contracts.

About the company

WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible - through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation.