AI deployment engineer

About the role

WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible - through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. You will be a critical role that directly impacts our customers' success and product evolution. You will contribute significantly to WRITER's mission, working with a dynamic team to push the boundaries of what's possible with generative AI. This is a hybrid role based out of our San Francisco, Chicago, Austin, New York City, Seattle, and London hubs.

Key facts

What you'll do

Partner deeply with enterprise customers to identify strategic AI use cases, validating technical feasibility and owning the end-to-end implementation of tailored solutions. Architect and deliver custom applications, templates, and integrations leveraging WRITER's platform, APIs, and Knowledge Graph capabilities to solve complex business challenges. Translate intricate technical concepts and platform capabilities into clear, prescriptive solution recommendations, guiding customers through the generative AI landscape. Collaborate relentlessly with internal Product and Engineering teams, providing crucial customer feedback that directly influences our product roadmap and drives continuous innovation. Drive down customer time-to-value by developing scalable processes, documentation, and efficient workflows for technical integrations. Champion the successful adoption and expansion of WRITER's AI solutions within customer accounts, ensuring maximum impact and return on investment. Conduct rigorous testing and validation of deployed models and workflows to ensure performance, reliability, and alignment with enterprise governance standards. Serve as a technical liaison between WRITER's product teams and customer stakeholders to gather requirements and resolve implementation roadblocks. Maintain deep expertise in emerging deployment patterns for AI, enabling you to advise on best practices for security, scalability, and maintainability. Support the creation of deployment playbooks and technical artifacts that empower both customers and internal teams to execute high-impact initiatives.

Requirements

You must possess over 5 years of hands-on experience in technical SaaS roles, with at least 3 years specifically in solutions architecture, technical consulting, or technical account management. You have deep technical fluency in Python and extensive experience leveraging APIs, especially in designing sophisticated prompts and understanding linguistic principles for AI applications. You hold a proven track record of architecting and delivering complex technical solutions for Fortune 500 enterprises in a fast-paced, high-growth B2B SaaS environment. You demonstrate exceptional communication and executive presence, capable of simplifying complex AI concepts for diverse audiences, from technical teams to C-suite leadership. You embody a true builder's mindset with a passion for emerging technologies, always eager to experiment, learn, and iterate in the rapidly evolving world of generative AI. You are driven to Connect with customers and internal teams, Challenge the status quo with innovative solutions, and Own the successful outcomes for our most strategic accounts. You thrive in collaborative settings where cross-functional alignment is essential for translating business objectives into technical execution. You are comfortable operating in a fast-paced environment where priorities can shift quickly and agility is essential. You understand the importance of maintaining strict data security and compliance standards in all customer-facing deployments. You are committed to upholding WRITER's mission of building trustworthy AI that empowers enterprise teams.

Practical notes

WRITER is an equal-opportunity employer.