Forward Deployed Engineer

About the role

Workato is building infrastructure for the agentic era, focusing on unifying data, AI, and business processes. We are seeking a Forward Deployed Engineer to design and implement autonomous AI agent solutions that drive enterprise automation. In this capacity, you will own the end-to-end delivery of high-impact AI workflows from initial discovery through production deployment. You will translate ambiguous business problems into concrete technical solutions using the Workato Agentic AI platform. You will act as a critical bridge between product strategy and customer implementation realities. The role requires a deep commitment to writing clean, scalable, and maintainable code under tight deadlines. You will be responsible for ensuring that complex agent-based systems perform reliably in diverse enterprise environments. Ultimately, your work will directly influence how enterprises automate and leverage artificial intelligence at scale.

Key facts

What you'll do

• Architect and develop agent-based AI solutions using the Workato Agentic AI platform to automate complex enterprise tasks.
• Design and build autonomous workflows that leverage multi-agent collaboration and sophisticated orchestration patterns.
• Implement Retrieval-Augmented Generation (RAG) systems to deliver context-aware and accurate responses from large language models.
• Apply advanced memory, prompting, and behavior-planning techniques to ensure reliable execution of complex workflows.
• Diagnose and resolve intricate issues within AI-driven architectures and large-scale RAG pipelines.
• Create and maintain AI-powered IT workflows that incorporate dynamic data retrieval and real-time decision-making.
• Conduct rigorous performance monitoring and optimization of AI systems to ensure high efficiency and stability.
• Collaborate directly with customers to understand requirements and deliver tailored AI solutions that meet business objectives.
• Work alongside cross-functional engineering and product teams to seamlessly integrate AI workflows into existing IT infrastructure.
• Document technical implementations and contribute to internal knowledge bases to support product managers in defining future specifications.

Requirements

• Hold a BTech, BE, or higher degree in Computer Science, Artificial Intelligence, Machine Learning, or a closely related technical field.
• Possess a minimum of 4 years of total professional experience focused on design, development, and implementation of software solutions.
• Have at least 1 year of hands-on experience specifically with the Workato platform and its capabilities.
• Demonstrate a proven background in AI engineering with a strong emphasis on agent-based system design and development.
• Show experience in architecting scalable AI-driven workflows intended for IT operations and business processes.
• Exhibit proficiency in integration technologies covering automation, middleware, web services, APIs, Service-Oriented Architecture (SOA), Enterprise Service Buses (ESB), and Software Development Kits (SDKs).
• Display strong knowledge of RESTful and SOAP APIs, JavaScript Object Notation (JSON), and both Relational Database Management Systems and NoSQL databases.
• Demonstrate practical experience with programming languages such as Java, Python, or Ruby.
• Possess the ability to communicate highly complex technical concepts clearly and effectively to non-technical stakeholders.
• Show strong analytical, critical thinking, and time management skills to handle multiple priorities in a fast-paced setting.

Nice to have

• Bring experience with integration tools such as TIBCO, Dell Boomi, or MuleSoft to accelerate legacy system connectivity.
• Show familiarity with cloud technologies, Integration Platform as a Service (iPaaS), and various Software as a Service (SaaS) platforms.
• Have experience with cloud-based business applications including Salesforce, NetSuite, Workday, ServiceNow, or Marketo.
• Demonstrate knowledge of microservices architecture, event-driven design patterns, or Robotic Process Automation (RPA) concepts.

Practical notes

• This position is based in Hyderabad, India, and requires relocation to the specified city.
• The engagement offered is Full-time, aligning with standard industry working hours.
• The Job Req ID for this position is 2612, which should be referenced in all communications.
• Workato is recognized as a top private cloud company and is experiencing rapid growth in the technology sector.
• The company culture places a high value on flexibility, individual ownership, and maintaining a balance between productivity and self-care.
• Successful candidates will be expected to adhere to strict deadlines while maintaining a high standard of code quality.
• This role involves significant interaction with both technical and non-technical teams, requiring excellent written and verbal communication skills.
• You will be responsible for conducting thorough testing and validation to ensure that deployed solutions meet business requirements.
• Continuous learning and adaptation to new AI and automation technologies are essential components of this position.
• The successful candidate will contribute to the technical roadmap for the Forward Deployed Engineering team.
• You will participate in code reviews and collaborative design sessions to promote best practices across the organization.
• This role offers the opportunity to work on cutting-edge problems in the field of enterprise automation and AI.
• The position requires a disciplined approach to documentation and knowledge sharing.
• You must be comfortable working in an agile environment with frequent iterations and evolving priorities.
• The role demands a high degree of professionalism and the ability to manage stakeholder expectations effectively.
• Visa processing for the Hyderabad location will be handled according to local regulations and company policy.