Radnik u Prodavnici

About the role

Wolt is currently seeking a dedicated Shop Worker to become part of their operations team based in Novi Sad, Serbia. This position plays a vital role in the daily functioning of a Wolt-associated store, supporting both internal logistics and external customer service activities. The Shop Worker is responsible for a wide range of hands-on tasks that keep the store running smoothly from open to close each working day. Candidates should be physically active, well-organized individuals who take pride in maintaining high standards of store presentation and order accuracy. This is a full-time position that offers the chance to grow within a fast-moving delivery and retail company that serves communities across the region.

Key facts

What you'll do

• Assist with receiving, sorting, and organizing all incoming goods and supplies at the store on a daily basis
• Maintain clean, tidy, and orderly store shelves, display areas, and backroom storage spaces in accordance with company standards
• Help pack and prepare customer orders accurately before they are handed over to delivery drivers for transport
• Monitor inventory levels on a regular basis and report low-stock or out-of-stock items to the team lead promptly
• Greet customers in person at the store and provide friendly, helpful service throughout their visit and shopping experience
• Operate basic store equipment such as barcode scanners, label printers, packing stations, and handheld devices correctly and safely
• Follow all established company procedures for handling, storing, and rotating products to ensure quality and freshness are maintained
• Collaborate closely with delivery drivers and warehouse staff to coordinate order pickups, staging, and timely drop-off schedules
• Participate in daily opening and closing store routines, including cash handling, register reconciliation, and end-of-day reporting duties
• Support seasonal promotional campaigns and merchandising efforts by setting up displays, updating signage, and arranging featured products
• Communicate with the store manager about any operational issues, equipment malfunctions, or supply shortages that arise during shifts
• Ensure that all health, safety, and hygiene protocols are followed consistently throughout the store and backroom areas

Requirements

• Minimum of one to two years of prior experience working in a retail, warehouse, or store environment is expected
• Physical ability to stand for extended periods and perform tasks such as lifting, carrying, and moving goods regularly
• Strong attention to detail and a consistent commitment to maintaining accuracy in all store operations and processes
• Good command of the Serbian language, both spoken and written, to communicate effectively with colleagues and customers daily
• Willingness to work a flexible schedule that may include weekends, public holidays, and rotating shift arrangements as needed
• Basic computer literacy and comfort using digital tools for inventory tracking, order processing, and simple data entry tasks
• A demonstrated record of reliability and punctuality, paired with a positive and cooperative attitude toward team-based work
• High school diploma or an equivalent educational qualification is a mandatory requirement for consideration in this role

Nice to have

• Prior experience working in the food delivery or logistics sector, which provides useful context for understanding store workflows
• Familiarity with inventory management software or point-of-sale systems commonly used in modern retail and grocery environments
• Knowledge of basic health and safety regulations related to food handling, storage temperatures, and general store sanitation practices
• Ability to speak a second language such as English or Hungarian, which can be beneficial when serving diverse customer groups

Skills & tools

• Proficiency with barcode scanning devices and handheld inventory tracking equipment that are standard in contemporary store operations
• Understanding of stock rotation methods and product labeling requirements that help reduce waste, prevent errors, and maintain freshness
• Comfort using digital order management platforms and basic warehouse tracking software to process and monitor daily store activities
• Ability to operate packing stations, label printers, and other standard retail store equipment in a safe and efficient manner
• Knowledge of cash handling procedures and basic point-of-sale transaction processing for accurate daily store financial record keeping
• Familiarity with cleaning protocols and sanitation standards that are required for maintaining a professional and welcoming store environment

Practical notes

• This position is based at a physical store location in Novi Sad, Serbia, and requires regular on-site presence during assigned shifts
• The role involves working in shifts that may vary from week to week, so flexibility with scheduling is essential for success in this position
• Employees should expect a physically active workday that includes standing, walking, and lifting moderate loads of goods and supplies regularly
• Wolt provides onboarding training to help new shop workers become familiar with store processes, equipment, and the tools used in daily operations