Market Quality Specialist

About the role

Verve is seeking a Market Quality Specialist to join their growing team in a fully remote capacity across the United States. This role focuses on maintaining and improving the standards of market research data and internal processes within the organization. The specialist will work closely with cross-functional teams to ensure that all market intelligence meets established quality benchmarks and supports informed business decisions. Candidates should be detail-oriented professionals who thrive in independent, remote work environments and take ownership of quality outcomes.

Key facts

What you'll do

• Design and implement comprehensive quality assurance frameworks for all market research activities across the company.
• Review and validate market data sets to ensure accuracy, consistency, and compliance with internal standards.
• Collaborate with research teams to develop meaningful quality metrics and performance indicators for market intelligence.
• Conduct regular audits of market research outputs and document all findings with actionable recommendations.
• Monitor industry trends and competitor activities to assess the reliability of external market data sources.
• Create standardized templates and detailed guidelines that streamline quality review processes for market analysis reports.
• Coordinate with data engineering teams to improve data collection methods and reduce error rates significantly.
• Provide ongoing training and support to team members on quality standards and established best practices.
• Analyze feedback from internal stakeholders to identify areas for improvement in market research workflows.
• Prepare detailed quality reports and visual dashboards that summarize key findings for leadership and management review.
• Ensure all market research deliverables align with regulatory requirements and company governance policies at all times.
• Facilitate cross-departmental meetings to discuss quality improvements and share valuable insights across the entire organization.
• Establish escalation procedures for quality issues and work with relevant teams to resolve them promptly.
• Track quality performance over time and recommend process changes based on trend analysis and collected data.

Requirements

• Bachelor's degree in marketing, business analytics, statistics, or a related field is required for this role.
• Minimum of three years of professional experience in market research, quality assurance, or a similar position.
• Demonstrated ability to work independently in a remote setting with minimal supervision and strong self-discipline.
• Strong analytical skills with proven proficiency in interpreting complex data sets and generating market reports.
• Excellent written and verbal communication skills for preparing detailed quality documentation and comprehensive research reports.
• Familiarity with quality management methodologies such as Six Sigma or ISO standards is strongly expected.
• Hands-on experience with survey design, data validation techniques, and established market research methodologies is necessary.
• Ability to manage multiple concurrent projects while maintaining strict attention to detail and consistent accuracy.
• Comfort with remote collaboration tools and virtual team communication on a daily and ongoing basis.
• A proactive approach to identifying quality gaps and taking initiative to address them effectively.

Nice to have

• Prior experience working within the healthcare or pharmaceutical industry and a solid understanding of its unique market dynamics and regulatory landscape.
• Knowledge of advanced statistical tools and techniques for evaluating and improving market research data quality over time.
• Familiarity with customer relationship management platforms and hands-on experience extracting meaningful insights from large CRM data sets.
• Background in regulatory compliance or quality systems specific to market research, data governance, and information management practices.
• Experience presenting quality findings and recommendations to senior leadership and cross-functional stakeholders in a clear manner.
• Understanding of data privacy regulations and their implications for market research data handling and storage procedures.

Skills & tools

• Microsoft Excel and Google Sheets for data manipulation, validation, cleansing, and quality reporting tasks on a daily basis.
• Survey platforms such as Qualtrics, SurveyMonkey, or similar tools for research data collection and response management.
• Data visualization software including Tableau or Power BI for creating informative quality dashboards and reports.
• Project management applications like Asana, Monday.com, or Jira for tracking quality initiatives and team workflows.
• Statistical analysis software such as SPSS, R, or Python for advanced data evaluation and hypothesis testing.
• Communication and collaboration platforms including Slack, Microsoft Teams, or Zoom for effective remote team coordination.
• Database query tools and SQL for extracting and verifying data from research repositories and internal systems.
• Document management systems for organizing quality records, audit trails, and standard operating procedure documentation.

Practical notes

• This is a fully remote position based in the United States with no required office attendance or physical presence.
• Candidates should have a dedicated home office setup with reliable high-speed internet connectivity for daily work responsibilities.
• The role may require occasional flexibility with working hours to accommodate cross-functional team meetings across different time zones.
• Verve values asynchronous communication and expects all candidates to be self-motivated, organized, and disciplined in their daily workflow.
• Regular one-on-one check-ins with the direct manager and broader team meetings are part of the standard weekly remote work routine.