Consultant, Commercial Operations

About the role

You will own the end-to-end experience of our customers as a primary point of contact for strategic accounts. You will facilitate customer meetings, provide product education, and triage product requests to ensure clarity and alignment. You will drive customer onboarding and technical implementation processes, managing complex asset and market integrations with precision. You will conduct technical analyses by working with internal and external APIs alongside large timeseries datasets to derive actionable insights. You will serve as a subject matter expert on company products and relevant power market, utility, and state programs that impact modeling decisions. You will develop and maintain internal BI tools to conduct analyses that directly support sales opportunities and customer engagements. You will research relevant incentive programs and regulations to provide accurate and timely support to Tyba's customers. You will be the voice of the customer to the company, providing feedback to Product and Engineering teams to maximize value and retention.

Key facts

What you'll do

• Own the end-to-end experience of our customers from initial engagement through long-term success.
• Serve as the primary point of contact for strategic customer accounts and facilitate all customer meetings.
• Provide product education and support while triaging product requests and orchestrating customer-specific analyses.
• Own key stakeholder relationships to ensure alignment and transparency across internal and external teams.
• Drive customer onboarding and technical implementation processes, including the management of complex asset and market integrations.
• Conduct technical analyses by working with both internal and external APIs and large timeseries datasets.
• Serve as a subject matter expert on company products and relevant power market, utility, and state programs that impact modeling.
• Develop and maintain internal BI tools to conduct analyses that support sales opportunities and customer engagements.
• Research relevant incentive programs and regulations to support Tyba's customers in navigating complex requirements.
• Be the voice of the customer to the company to maximize value and retention through actionable feedback.
• Provide feedback to Product and Engineering teams to inform product development and roadmap priorities.
• Support Tyba Sales and Marketing teams with business development through battery storage expertise and domain knowledge.
• Ensure products deliver tangible business outcomes for both prospective and current customers through diligent analysis and support.
• Collaborate closely with Sales, Marketing, Product, Policy, and Engineering teams to align strategies and execution.
• Maintain polished written materials and deliver clear explanations in live discussions for any audience.

Requirements

• 3+ years of experience, ideally in consulting or customer-facing roles.
• Independent learner who ramps quickly on unfamiliar, technical domains and reasons soundly with limited guidance.
• Experience driving complex technical integrations end to end, ideally working closely with Engineering and other technical teams.
• Strong working knowledge of Excel and BI tools such as Tableau; familiarity with Python and API-based tools is a plus.
• Excellent verbal communication and presence: explains complex concepts clearly to any audience and stays composed under tough questions.
• Excellent written communication: produces polished customer- and executive-facing materials that lead with the "so what."
• Familiarity with energy markets, trading, or infrastructure financing is a plus.
• Ability to translate technical concepts into clear, actionable insights for cross-functional stakeholders.
• Comfortable working in a fast-paced startup environment with ambiguous problems and evolving priorities.
• Willingness to collaborate across disciplines to solve complex business and technical challenges.
• Detail-oriented with strong analytical and problem-solving skills.
• Committed to delivering high-quality work and meeting deadlines in a dynamic setting.
• Willingness to represent Tyba in customer interactions and internal discussions with confidence.
• Proactive in identifying opportunities to improve processes, products, and customer outcomes.
• Aligned with Tyba's mission of making cutting-edge models accessible to cross-functional teams.

Nice to have

• Familiarity with energy markets, trading, or infrastructure financing.

Practical notes

Salary: $125K-$155K, depending on experience and qualifications.

Benefits: Parental leave, medical benefits, and unlimited PTO.

Equity Options: Opportunity to own a stake in the company through an employee stock option plan.

Flexible Work Environment: Hybrid work model, remote work options, and team offsites.

Location: SF Bay Area/ Los Angeles.

Engagement: Full-time.