IT Field Support Engineer

About the role

As an IT Field Support Engineer at Trtglobal Solutions, you will play a crucial role in ensuring the smooth operation of our IT infrastructure. This position is designed for individuals who are passionate about technology and customer service. You will be responsible for providing on-site support to clients, troubleshooting hardware and software issues, and implementing solutions that enhance operational efficiency. Your expertise will help maintain high levels of customer satisfaction while contributing to the overall success of our IT services.

Key facts

What you'll do

• Provide on-site technical support to clients, addressing hardware and software issues promptly and effectively.
• Perform installations, configurations, and upgrades of IT equipment, ensuring all systems are operational and meet company standards.
• Troubleshoot network connectivity issues, including LAN, WAN, and VPN configurations, to ensure seamless communication for users.
• Collaborate with the IT team to implement new technologies and systems, ensuring a smooth transition and minimal disruption to clients.
• Maintain accurate documentation of support requests, resolutions, and system configurations to facilitate knowledge sharing within the team.
• Conduct regular maintenance checks on client systems to prevent potential issues and ensure optimal performance.
• Provide training and support to end-users, helping them understand how to utilize technology effectively in their daily tasks.
• Assist in the development of IT policies and procedures, ensuring compliance with industry standards and best practices.
• Participate in on-call support rotations, responding to urgent technical issues outside of regular working hours as needed.
• Stay updated on the latest technology trends and advancements to provide informed recommendations to clients and improve service delivery.
• Work closely with vendors and suppliers to procure necessary equipment and ensure timely delivery of IT resources.
• Engage in continuous learning and professional development to enhance technical skills and knowledge relevant to the role.

Requirements

• A degree in Computer Science, Information Technology, or a related field is preferred.
• At least 2 years of experience in IT support, particularly in a field or on-site environment.
• Strong understanding of computer hardware, operating systems, and common software applications.
• Proven experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations.
• Excellent problem-solving skills with the ability to think critically and troubleshoot effectively under pressure.
• Strong communication skills, both verbal and written, to interact with clients and team members professionally.
• Ability to work independently and as part of a team, demonstrating flexibility and adaptability in a dynamic environment.
• A valid driver's license and willingness to travel to client sites as required.
• Familiarity with ticketing systems and remote support tools is a plus.

Nice to have

• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are advantageous.
• Experience with cloud technologies and services, such as AWS or Azure, is a plus.
• Knowledge of cybersecurity best practices and tools to enhance client security posture.
• Familiarity with ITIL or other service management frameworks can be beneficial.

Skills & tools

• Proficient in Windows and Linux operating systems.
• Experience with Microsoft Office Suite and other productivity software.
• Familiarity with remote desktop support tools and ticketing systems.
• Knowledge of hardware diagnostics tools and software.
• Understanding of network monitoring tools and practices.

Practical notes

• This position is probationary, allowing both the employee and employer to assess fit before transitioning to a permanent role.
• The salary for this role will be competitive and commensurate with experience.
• Visa sponsorship may be available for qualified candidates, depending on individual circumstances.
• Candidates should be prepared for a dynamic work environment that may require flexibility in hours and responsibilities.
• Interested applicants can apply through the following link: https://trtglobalsolutions.bamboohr.com/careers/124.

META

Company: Trtglobal Solutions

Title: IT Field Support Engineer

Listed

location: Cyberjaya, Malaysia, Selangor Darul Ehsan, Malaysia

Job type: Probationary