IT Field Support Engineer

About the role

Trtglobal Solutions is seeking a dedicated IT Field Support Engineer to join our dynamic team in Tokyo, Japan. This position is designed for individuals who are about technology and possess a strong desire to provide exceptional support to our clients. As a Field Support Engineer, you will play a crucial role in ensuring that our IT systems run smoothly and efficiently, addressing any technical issues that arise in the field. This is a probationary role, offering an opportunity to demonstrate your skills and grow within a supportive environment.

Key facts

What you'll do

• Provide on-site technical support to clients, troubleshooting hardware and software issues in real-time to minimize downtime.
• Install, configure, and maintain a variety of IT equipment, including servers, workstations, printers, and networking devices.
• Collaborate with the IT team to implement system upgrades and enhancements, ensuring that all systems are up-to-date and secure.
• Conduct regular maintenance checks and preventative measures to ensure optimal performance of IT systems.
• Document all support activities and maintain accurate records of issues and resolutions for future reference.
• Assist in the setup and configuration of new IT infrastructure, ensuring a integration into existing systems.
• Train end-users on new technologies and software applications, providing guidance to enhance their technical skills.
• Participate in project planning and execution, contributing technical expertise to ensure successful implementation of IT solutions.
• Respond promptly to service requests and maintain a high level of customer satisfaction through effective communication and problem-solving.
• Work closely with vendors and service providers to coordinate repairs and replacements of faulty equipment.
• Analyze recurring issues to identify trends and propose solutions to improve overall system reliability.
• Stay updated on industry trends and emerging technologies to continuously enhance your skill set and the services provided.

Requirements

• A minimum of 2 years of experience in IT support or a related field, with a focus on field support roles.
• Strong understanding of computer hardware, software, and networking concepts.
• Proficiency in troubleshooting Windows and Mac operating systems, as well as common software applications.
• Experience with network configuration and troubleshooting, including LAN, WAN, and VPN technologies.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Proven ability to work independently and manage multiple tasks effectively in a fast-paced environment.
• A valid driver's license and willingness to travel to client sites as needed.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are highly desirable.
• Familiarity with ticketing systems and remote support tools to manage service requests efficiently.

Nice to have

• Experience in a customer-facing role, demonstrating strong interpersonal skills and a commitment to client satisfaction.
• Knowledge of cloud computing services and virtualization technologies.
• Familiarity with ITIL frameworks and best practices for IT service management.
• Previous experience in a multinational company or diverse work environment.
• Additional language skills, particularly in Japanese, are a plus.

Skills & tools

• Proficient in using diagnostic tools and software for troubleshooting IT issues.
• Familiarity with remote desktop applications and support tools.
• Strong organizational skills and attention to detail in managing support requests and documentation.
• Ability to adapt to new technologies and learn quickly in a constantly evolving field.
• Competence in using Microsoft Office Suite and other productivity tools to assist in daily tasks.

Practical notes

• This position is based in Tokyo, Japan, and may require travel to various client locations within the region.
• The salary for this role will be competitive and commensurate with experience.
• Candidates must be eligible to work in Japan and may need to provide documentation for visa processing if applicable.
• The probationary period will allow both the employee and the company to assess fit and performance before transitioning to a permanent role.

META

Company: Trtglobal Solutions

Title: IT Field Support Engineer

Listed

location: Tokyo, Japan

Job type: Probationary

Apply URL: https://trtglobalsolutions.bamboohr.com/careers/123

Tags: Support, Engineering