Trading Specialist

About the role

TripleLift is seeking a detail-oriented and client-focused Trading Specialist to support the activation and ongoing success of our advertiser partners. As part of our Demand team, you'll serve as the primary technical operational contact for clients, ensuring campaigns are set up correctly, tags are QAd, performance is monitored, and issues are resolved quickly. This role is client-facing, requiring a mix of technical expertise, problem-solving skills, and strong communication. The ideal candidate is comfortable working directly with advertisers, agencies, and trading desks to troubleshoot issues, validate campaign details, and deliver seamless activations that drive results. You will own the end-to-end technical lifecycle of campaigns, from initial setup through optimization and reporting. You will act as a trusted advisor to brands and agencies, explaining platform capabilities and data outputs with clarity. Success in this position means you proactively protect campaign performance by spotting risks early and recommending operational improvements. You will also contribute feedback that shapes product decisions and tooling enhancements across the organization.

Key facts

What you'll do

• Serve as the primary technical point of contact for assigned accounts, building strong relationships with their operational and technical teams.
• Provide consultative activation support for advertiser and agency partners for all TripleLift formats across all integrated DSPs.
• Monitor campaigns to ensure successful performance, delivery and pacing; proactively flag risks or opportunities for optimization and upsells.
• Own end-to-end troubleshooting from campaign and creative setup, discrepancy resolution, and exchange-level technical issues.
• Be the first line of support for technical, operational, and product-related client questions.
• Internally partner with product and engineering teams to provide feedback on tooling as well as resolve product gaps and issues.
• Be the technical and operational stakeholder on presentations with clients, comfortable presenting and speaking to data, technical and functionality related questions from advertisers.
• Become a TripleLift expert who can consult and educate clients on TripleLift's products and external facing tools, including providing tooling demos, new product updates and best practices.
• Utilize Excel, Google Sheets and other advanced analytics tools, such as Omni, to analyze large sets of data and create actionable insights.
• Build custom dashboards and proactively monitor data to identify liquidity blockers or campaign issues.
• Maintain meticulous documentation of campaign setups, changes, and troubleshooting steps to ensure consistency and repeatability.
• Collaborate with sales and account management to align on campaign goals, timelines, and expected outcomes.
• Support A/B testing initiatives by configuring campaign elements and validating data collection across different formats and environments.
• Participate in post-mortem analysis of campaign performance, translating findings into actionable recommendations for clients and internal teams.
• Contribute to the development of standard operating procedures that improve efficiency and scalability of campaign operations.
• Represent TripleLift in cross-functional meetings where campaign workflows, tooling, and client challenges are discussed.
• Escalate complex technical issues to engineering or specialized teams while maintaining clear communication with stakeholders.
• Continuously educate yourself on changes in the programmatic landscape, including updates to DSPs, SSPs, and measurement frameworks.

Requirements

• Minimum of 3 years of experience in ad operations, campaign management, or programmatic trading (SSP, DSP, Exchange, or agency-side).
• Previous experience in various DSPs required.
• Strong problem-solving skills with the ability to troubleshoot delivery and technical issues.
• Strong time management skills, able to meet deadlines and prioritize as needed.
• Proficiency in Excel/Google Sheets; experience with trafficking, QA, or reporting tools a plus.
• Excellent attention to detail with the ability to manage multiple campaigns simultaneously.
• Strong communication and client-facing skills; able to simplify technical concepts for non-technical audiences.
• Familiarity with the programmatic ecosystem (DSPs, SSPs, ad servers, tracking solutions).
• Basic SQL knowledge or willingness to learn SQL is highly preferred.
• Highly organized and process-driven with a bias toward execution and continuous improvement.
• Willingness to follow established workflows and tools while contributing to their evolution.
• Capacity to manage confidential client information and adhere to internal compliance guidelines.
• Openness to working collaboratively within a distributed, cross-functional team environment.
• Commitment to maintaining a high standard of quality in all client interactions and deliverables.
• Adaptability to shifting priorities and the ability to manage ambiguity in fast-paced settings.

Practical notes

LENGTH: 700-900 words. No HTML, no markdown, no em dashes. Output the page only.