Styling Support Specialist

TnuckWashingtonPart Time

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Job description

About the role

In this role, you will act as a key liaison between our brand and our customers, interpreting the Tnuck aesthetic to ensure clients feel understood and valued. You will own the full styling journey for clients, from initial inquiry to final confirmation, ensuring their experience is seamless and enjoyable. This position requires you to translate abstract fashion concepts into concrete outfit ideas that match the lifestyle and budget of the individual. You will be responsible for maintaining the integrity of the Tnuck brand voice in every interaction, whether it is written or spoken. Your daily work will involve turning customer hesitation into confidence by highlighting how specific pieces can integrate into their existing wardrobe. You will serve as a frontline ambassador, using your expertise to build trust and foster long-term loyalty to the Tnuck community. This role is designed for someone who thrives on human connection and wants to impact customer satisfaction directly.

Key facts

Location: Washington

Engagement: Part-time

What you'll do

Field detailed styling questions via phone, email, and chat, diagnosing customer needs to suggest precise solutions.
Conduct thorough product reviews to internalize the features, fabrics, and fit of every item in the Tnuck catalog.
Construct bespoke outfit recommendations by analyzing customer measurements, occasion, and personal aesthetic goals.
Coordinate with the marketing department to capture the essence of new launches and promotional events in customer dialogue.
Resolve complex order discrepancies and shipping concerns while preserving a calm and reassuring customer experience.
Document nuanced customer preferences, such as size adjustments or color inclinations, into the profile system for future accuracy.
Absorb new training materials actively to refine your product knowledge and soft skills for high-level client interactions.
Author easy-to-understand guides that help customers mix and match pieces or understand garment care requirements.
Initiate conversations on social media channels to answer styling queries and showcase Tnuck looks in real-life contexts.
Track shifts in customer taste and market trends to advise the product team on potential assortment improvements.
Liaise with the logistics department to confirm stock availability and manage expectations regarding delivery timelines.
Support team cohesion by modeling excellent engagement standards during collaborative meetings and strategy sessions.

Requirements

Bring a minimum of two years of hands-on customer service experience, ideally within fashion or retail environments.
Demonstrate superior communication skills, adjusting tone and vocabulary for the channel and the emotional state of the customer.
Exhibit a natural ability to identify which silhouettes, colors, and patterns will flatter a wide range of body types and lifestyles.
Navigate customer relationship management software with ease, logging interactions and updating records with precision.
Thrive in a self-directed setting, balancing your part-time hours with discipline and a strong sense of ownership.
Approach every customer interaction with empathy, patience, and a sincere desire to help them look and feel their best.
Maintain strict confidentiality regarding customer data, handling personal details with professionalism at all times.
Comply with all company policies, including those related to dress code, security, and documentation requirements.

Nice to have

Hold prior experience as a personal stylist or visual merchandiser, where you advised clients face-to-face or remotely.
Possess a strong presence on social platforms, understanding how to create engaging content that builds community.
Understand the principles of fashion merchandising, including how visual displays influence purchasing decisions.

Practical notes

This engagement is part-time, offering a schedule that can accommodate other professional or educational pursuits.
Compensation for this role is competitive and will be determined based on relevant experience and skill level.
Tnuck maintains a strict policy of equal opportunity, encouraging professionals from all backgrounds to apply.
Candidates must possess authorization to work in the United States and may be required to submit documents for verification.
Depending on business demands, you may be invited to attend in-person brand events or collaborative planning meetings.
Consistent punctuality and reliability are essential, as team coordination depends on your adherence to scheduled shifts.
This role may involve extended periods of screen time and phone conversations, so comfort with technology is essential.
The successful candidate will undergo a standard onboarding process to ensure alignment with Tnuck service standards.