ServiceNow Principal Technical Consultant

About the role

You will architect, design, develop, and deploy solutions on the ServiceNow platform, leveraging deep expertise to drive digital business initiatives forward. You own the full lifecycle of complex projects, from initial discovery and technical scoping through design, development, rigorous testing, and final deployment. This role requires you to lead and mentor a collaborative team of developers and analysts, fostering a culture of quality, continuous improvement, and knowledge sharing. You will act as a key subject matter expert, translating intricate business requirements into elegant, scalable, and well-documented technical solutions. A significant portion of your responsibility will be focused on designing and delivering high-value integration and consultative services that connect various enterprise product sets. You will ensure all development efforts are meticulously documented and adhere to strict quality standards, owning the overall success and integrity of your project outcomes. In this capacity, you will champion best practices in cloud infrastructure, automation, and analytics to help enterprises realize the full promise of their digital transformation journeys. You will also play a pivotal role in shaping the technical direction and platform strategy for our clients, guiding them through complex digital evolution.

Key facts

What you'll do

Perform comprehensive discovery sessions to deeply understand complex enterprise challenges and translate them into actionable technical strategies.

Architect and design robust ServiceNow platform solutions, defining system architecture, data models, and integration patterns to meet demanding business objectives.

Lead the development, configuration, and customization of applications and workflows across the ServiceNow suite to optimize client operations.

Design, implement, and manage sophisticated integrations between ServiceNow and external enterprise systems using modern API and middleware technologies.

Develop and execute detailed technical designs, ensuring all solutions are scalable, secure, resilient, and aligned with enterprise governance standards.

Mentor and guide junior team members through code reviews, technical workshops, and knowledge transfer sessions to elevate overall team capability.

Collaborate closely with business stakeholders and product owners to refine requirements, validate deliverables, and ensure solutions drive tangible business value.

Apply advanced automation principles to streamline deployment pipelines, infrastructure management, and operational processes within the platform.

Utilize analytical methodologies to interpret system performance data, identify bottlenecks, and recommend data-driven improvements to solution designs.

Champion the adoption of cloud infrastructure best practices, leveraging platform capabilities to optimize performance, cost, and operational efficiency.

Contribute to the development and maintenance of reusable assets, including code libraries, configuration templates, and technical documentation for future initiatives.

Partner with security and compliance teams to ensure all solutions are built in strict adherence to organizational policies, regulatory requirements, and industry standards.

Act as a proactive thought leader, researching emerging technologies and industry trends to continuously enhance the value delivered to enterprise clients.

Facilitate cross-functional workshops and communication to ensure alignment between technical teams, business units, and executive stakeholders.

Requirements

You possess a bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field, or equivalent practical experience.

You have a minimum of 8 years of hands-on experience with the ServiceNow platform, demonstrating advanced proficiency in core modules and development practices.

You hold professional experience designing, developing, and deploying complex enterprise-level integrations involving multiple external systems.

You have a proven track record of at least 8 years in software development, with strong proficiency in object-oriented principles and modern programming paradigms.

You demonstrate expert-level knowledge of cloud infrastructure, automation frameworks, and data analytics as they apply to enterprise digital transformation.

You are highly proficient in JavaScript, including client-side scripts, server-side scripting (such as Server Side Includes), and REST API integrations.

You possess deep expertise in at least one modern programming language such as Java, C#, or Python, and understand relational database concepts and SQL.

You have substantial experience with CI/CD pipelines, version control systems like Git, and infrastructure as code methodologies.

Nice to have

Demonstrated experience with IT Service Management (ITSM) best practices and frameworks such as ITIL.

Familiarity with Agile and DevOps methodologies, including Scrum, Kanban, and continuous delivery practices.

Knowledge of enterprise service bus (ESB) technologies and enterprise application integration patterns.

Experience with cloud platforms such as AWS, Azure, or GCP and their specific service offerings.

Understanding of security frameworks, identity management solutions, and compliance standards relevant to enterprise environments.

Practical notes

This is a full-time engagement based in the United States.

Visa sponsorship considerations are not detailed in the source material.

No specific deadline for applications is provided in the source material.