Software Workflow and Automation Support Specialist

About the role

Thelioce Group is seeking a dedicated Software Workflow and Automation Support Specialist to join our dynamic team in Huntsville, Alabama. This full-time position is designed for individuals who are about optimizing software processes and enhancing automation capabilities. In this role, you will be instrumental in supporting our clients by streamlining their workflows and ensuring the efficient operation of our software solutions. Your expertise will contribute significantly to improving productivity and operational efficiency within the organization.

Key facts

What you'll do

• Collaborate with clients to understand their workflow challenges and identify opportunities for automation and process improvement.
• Provide technical support for software applications, troubleshooting issues, and ensuring timely resolution to enhance user experience.
• Develop and maintain documentation related to software workflows, including user guides, process maps, and training materials.
• Assist in the design and implementation of automated solutions that improve efficiency and reduce manual effort across various departments.
• Conduct training sessions and workshops for clients and internal teams to promote the effective use of software tools and automation techniques.
• Monitor software performance and user feedback to identify areas for enhancement and recommend solutions to stakeholders.
• Work closely with the development team to relay client feedback and suggest enhancements to existing software products.
• Participate in project management activities, ensuring that automation initiatives are delivered on time and within scope.
• Stay updated on industry trends and emerging technologies related to workflow automation and software support.
• Build strong relationships with clients to foster trust and ensure their ongoing satisfaction with our software solutions.
• Analyze data to assess the impact of automation initiatives and provide insights for continuous improvement.
• Act as a liaison between clients and technical teams, ensuring clear communication and understanding of project requirements.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• A minimum of 3 years of experience in software support, workflow optimization, or automation roles.
• Proficiency in software development methodologies and tools, including familiarity with programming languages such as Python, Java, or JavaScript.
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex software issues effectively.
• Excellent communication skills, both verbal and written, to convey technical information to non-technical stakeholders.
• Experience with project management tools and methodologies, demonstrating the ability to manage multiple projects simultaneously.
• Knowledge of automation tools and platforms, such as Zapier, UiPath, or similar technologies.
• Ability to work independently and as part of a collaborative team, demonstrating initiative and a proactive approach to challenges.
• Strong attention to detail and a commitment to delivering high-quality results.

Nice to have

• Experience in a client-facing role, with a proven track record of building and maintaining client relationships.
• Familiarity with cloud computing platforms, such as AWS or Azure, and their integration with software solutions.
• Understanding of data analysis and visualization tools, such as Tableau or Power BI, to support decision-making processes.
• Previous experience in a startup or fast-paced environment, showcasing adaptability and flexibility.
• Certifications in project management (PMP, Agile) or automation technologies are a plus.

Skills & tools

• Proficient in software support and troubleshooting techniques.
• Familiarity with workflow automation tools and methodologies.
• Strong understanding of software development life cycles and best practices.
• Competence in data analysis and reporting tools.
• Excellent interpersonal skills for effective client engagement and collaboration.

Practical notes

• This position is based in Huntsville, Alabama, and may require occasional travel to client sites.
• The role offers opportunities for professional development and growth within the company.
• Candidates must be eligible to work in the United States; visa sponsorship is available for qualified individuals.
• Thelioce Group values diversity and encourages applicants from all backgrounds to apply.

If you are about software support and automation and are looking for a challenging and rewarding role, we invite you to apply for the Software Workflow and Automation Support Specialist position at Thelioce Group. Join us in our mission to empower clients through innovative software solutions!