Application Support Engineer-II

About the role

Tekion operates a cloud-native platform that serves as the foundation for modern automotive retail. The company maintains three distinct environments within its ecosystem. These are the Automotive Retail Cloud for retailers, the Automotive Enterprise Cloud for manufacturers, and the Automotive Partner Cloud for technology collaborators. This structure connects manufacturers, dealers, and consumers through a unified interface. The platform relies on data analytics, artificial intelligence, and automation to deliver service experiences.

This position focuses on sustaining the integrity and performance of that platform. The role supports the technological backbone required for retail operations. You will manage intricate support lifecycles and ensure continuity for end users. Success in this position requires a methodical approach to complex technical challenges.

Key accountabilities for this position include the following. You will investigate advanced application issues and work with engineering groups to find solutions. Your work will involve detailed examination of logs, database queries, and system behavior. You will identify underlying reasons for errors and implement lasting corrective actions. You will lead initiatives to automate recurring support tasks. These efforts will target faster resolution times and higher service standards.

You will maintain technical documents, operational guides, and procedural runbooks. These materials must remain current and useful for the support team. You will assist in testing and launching new platform features and updates. This involves monitoring system behavior after deployment. You will work alongside DevOps and infrastructure colleagues. Together, you will review application performance metrics and seek improvements.

You will act as a technical resource for other support staff. You will provide mentorship and guidance to less experienced engineers. You will review incident data to identify trends. You will then develop long term plans that address recurring issues. Each plan will include specific metrics to gauge success.

Required background for this position includes a Bachelor's degree. Acceptable fields of study are Information Systems, Computer Science, or related areas. You should have between three and five years of experience in application support or IT operations. Your history should include hands on troubleshooting of technical problems.

You must be skilled in writing SQL queries and analyzing system logs. You should be able to create scripts using Python or Bash. These scripts will support problem solving and process automation. You must have experience with enterprise ticketing and monitoring systems. Examples include Jira, ServiceNow, Splunk, and Datadog.

You must understand software release processes and application programming interfaces. Your experience should include work in cloud settings such as AWS or GCP. You should approach problems with careful analysis and attention to detail. You must manage multiple urgent requests at the same time. You must communicate clearly with both technical and non technical colleagues.

This role begins on 4 August 2026. Employees of Tekion who are currently working at the company should apply through the Internal Job Board in Ashby. Tekion confirms equal opportunity for all applicants. The organization does not discriminate on the basis of race, religion, or other protected characteristics. More details on privacy practices are available in the Applicant Privacy Notice.

Candidates are reminded to verify information on the official application page. Relevant tools and systems linked to this role include ARC, AEC, APC, SQL, Python, Bash, Jira, ServiceNow, Splunk, Datadog, AWS, and GCP. The compensation range for this position is eighteen lakh to twenty-one lakh rupees. The engagement type is full time. The position is based in Bangalore.

What you'll do

• Meet the bar Practical notes
• Investigate complex application issues in collaboration with engineering teams to determine root causes and deploy effective fixes.
• Examine detailed system logs, database queries, and runtime behaviors to isolate anomalies and performance degradations.
• Identify the underlying causes of errors and design sustainable corrections that prevent recurrence.
• Lead projects to automate routine support activities, thereby reducing manual effort and improving response speed.
• Drive initiatives that raise service levels through measurable improvements in resolution time and issue closure rates.
• Create and update technical documentation, operational guides, and procedural runbooks to keep them accurate and actionable.
• Support the testing, release, and deployment of new platform features and updates while monitoring post release stability.
• Collaborate with DevOps and infrastructure teams to analyze application performance metrics and recommend optimizations.
• Serve as a technical expert for support colleagues by providing mentorship, guidance, and knowledge transfer.
• Analyze incident data to detect systemic trends and formulate long term remediation strategies.
• Develop detailed plans that include success metrics to track the effectiveness of implemented solutions.

Requirements

• Hold a Bachelor's degree in Information Systems, Computer Science, or a related field.
• Bring three to five years of professional experience in application support or IT operations.
• Demonstrate hands on experience with troubleshooting technical problems in production environments.
• Possess strong proficiency in writing SQL queries and analyzing system logs.
• Show ability to author scripts using Python or Bash for automation and problem solving.
• Have practical experience with enterprise ticketing and monitoring tools such as Jira, ServiceNow, Splunk, and Datadog.
• Understand software release processes and application programming interface concepts.
• Have worked in cloud environments, specifically with AWS or GCP platforms.
• Approach problems with rigorous analysis and meticulous attention to detail.
• Manage multiple high priority requests concurrently without compromising quality.
• Communicate effectively with technical and non technical stakeholders at all levels.

Nice to have

The SOURCE text does not specify any preferred or nice to have qualifications beyond the required background. No additional skills, tools, or certifications are mentioned as desirable but not mandatory.

Practical notes

The engagement type is full time. The position is based in Bangalore at the company headquarters. The start date for this role is 4 August 2026. Tekion operates an equal opportunity employment policy and does not discriminate on the basis of race, religion, or other protected characteristics. More information regarding privacy practices is provided in the Applicant Privacy Notice. Candidates are reminded to verify information on the official application page. Relevant tools and systems associated with this role include ARC, AEC, APC, SQL, Python, Bash, Jira, ServiceNow, Splunk, Datadog, AWS, and GCP. The compensation range for this position is eighteen lakh to twenty-one lakh rupees.