Accounts Receivable Analyst

About the role

The is responsible for ensuring the accuracy and efficiency of the company's billing and cash application processes. This role owns the end-to-end management of accounts receivable activities, focusing on maintaining strong cash flow and customer satisfaction. You will act as a financial steward, safeguarding the company's revenue integrity while partnering closely with sales and customer success teams. The position requires a high level of ownership, where you proactively identify and resolve issues before they escalate. You will leverage AI and automation tools to streamline repetitive tasks and improve the overall effectiveness of the AR function. This role is critical in maintaining the trust of internal and external stakeholders by ensuring all financial interactions align with contractual terms and company standards.

Key facts

What you'll do

• Execute precise daily cash application to ensure payments are accurately posted to the correct customer accounts.
• Perform bank reconciliations on a daily basis to validate that all incoming transactions are recorded correctly in the ERP system.
• Monitor and manage AR aging reports to prevent invoices from going past due and to initiate recovery actions when necessary.
• Investigate and resolve customer billing discrepancies and disputes in a timely and professional manner.
• Serve as the primary point of contact for internal sales teams to clarify invoice status and resolve open questions.
• Register and maintain customer portals, collaborating with cross-functional teams to conduct periodic reviews of account health.
• Analyze billing trends and customer payment behavior to identify opportunities for process optimization.
• Implement automation strategies to reduce manual effort and improve the accuracy of receivables workflows.
• Partner with finance leadership to ensure all receivable activity supports the company's strategic financial objectives.
• Utilize AI tools to redesign manual processes, increasing efficiency and reducing the risk of human error.
• Maintain strict adherence to contractual billing terms to ensure compliance with customer agreements.
• Contribute to the continuous improvement of the Order to Cash lifecycle by providing actionable insights from data analysis.

Requirements

• Bring 3+ years of hands-on experience in Accounts Receivable and or Billing roles to the table.
• Show a strong level of proficiency with ERP systems such as NetSuite or other equivalent enterprise platforms.
• Demonstrate a deep understanding of the Order to Cash transaction lifecycle and its critical components.
• Highlight strong Excel skills with the ability to build complex reports and perform detailed data analysis.
• Prove you have customer service orientation and strong communication skills that shine in challenging situations.
• Share a track record of identifying process improvements and successfully implementing automation initiatives.
• Have experience working in a fast-paced, high-volume environment where accuracy and speed are essential.
• Exhibit a strong sense of ownership and accountability for your work and the outcomes it produces.

Nice to have

• Complement your expertise with experience using Salesforce to manage customer interactions and data.
• Bring knowledge of payment processing platforms like Stripe to streamline reconciliation activities.
• Have familiarity with customer portal systems such as Ariba or Coupa to enhance stakeholder engagement.
• Understand VAT and Sales Tax compliance, including tools like Anrok, to ensure accurate billing.
• Offer SaaS industry experience to align better with Synthesia's business model and customer needs.
• Provide examples of recent experimentation or the use of AI tools to improve workflows or redesign processes.

Practical notes

The role is based in Austin and requires full-time commitment. There may be occasional travel related to customer or team meetings. The position is open to candidates from various visa backgrounds, subject to eligibility requirements. Applications will be reviewed on a rolling basis until the position is filled, so early submission is encouraged.

At Synthesia we expect everyone to...

Put the Customer First

Own it & Go Direct

Be Fast & Experimental

Make the Journey Fun