Senior Technical Product Manager

About the role

The Verification squad sits at the heart of SumUp's ability to operate across 37 markets. We own the systems that determine whether a merchant's identity is verified, whether that verification meets the regulatory bar in every market we operate in, and whether the decisions made along the way are auditable and defensible. This isn't a coordination role - it's a high-ownership position where you'll set the product direction for a domain that is legally complex, strategically important, and actively transforming. If you want to own something that genuinely matters - where your decisions shape compliance outcomes, merchant experience, and platform capability simultaneously - this is that role. You will define the problems we solve in this space and own the end-to-end outcomes of complex, high-stakes workflows. Your work will directly influence how safely and efficiently SumUp serves its merchants worldwide. This is a rare opportunity to own a critical, high-risk domain end-to-end with real impact.

Key facts

What you'll do

• Define and lead the product strategy for the verification platform, sequencing compliance obligations, platform modernisation, and merchant experience improvements with clear intent.
• Own the regulatory surface across multiple markets - monitoring evolving KYC/KYB, AML, and eIDAS requirements and converting them into structured, buildable scope before they become blockers.
• Make the hard calls where UX and backend decisions conflict, holding coherence across the full product surface and owning the outcome when trade-offs are required.
• Run lean, autonomous discovery - synthesising user research, data signals, and regulatory guidance into decision-ready artefacts independently.
• Co-lead the squad alongside a strong Engineering Manager, driving platform modernisation and reducing technical debt deliberately.
• Translate dense regulatory language into precise product requirements that engineering can implement without constant clarification.
• Establish clear metrics and guardrails for verification performance, balancing conversion, risk, and compliance obligations.
• Partner deeply with Legal, AML, Compliance, Risk, and Operations to align on strategy and resolve complex constraints collaboratively.
• Prioritise work in a highly regulated environment where speed must be balanced with auditability and defensibility.
• Drive alignment across stakeholders by articulating the "why" behind decisions with clarity and conviction.
• Own the end-to-end roadmap for verification features, ensuring continuity and coherence over time.
• Challenge assumptions by asking rigorous questions about data quality, user needs, and technical feasibility.
• Synthesise conflicting inputs from regulators, internal teams, and users into a single, coherent product narrative.
• Ensure that product decisions are defensible in audits and that trade-offs are documented with clear rationale.

Requirements

• Proven experience as a product manager in a regulated fintech or financial services environment, with direct ownership of KYC, KYB, or identity verification products across multiple markets.
• Strong ability to manage complex, multi-stakeholder environments - including Legal, AML, Compliance, Risk, and Operations - negotiating scope with credibility and care, and holding the line when it matters.
• Technical depth to interrogate backend architecture decisions, API design trade-offs, and third-party vendor capabilities, and to make coherent product calls across the full stack.
• Data fluency: comfortable defining metrics, interrogating dashboards, and using quantitative signals to inform prioritisation and planning.
• Track record of arriving at planning conversations with evidence-backed proposals and the organisational confidence to defend them.
• Deep understanding of KYC, KYB, and AML regulations across key European markets and how they translate into product requirements.
• Experience working with identity verification providers and understanding of the trade-offs between automation, accuracy, and user friction.
• Strong written and verbal communication skills to explain complex trade-offs to both technical and non-technical audiences.
• Comfort operating in ambiguity and making progress with incomplete information while maintaining rigour and discipline.
• High ownership mindset and the ability to drive execution without direct authority.

Practical notes

• Hours: Full-time (40 hours per week).
• Travel: Minimal travel required; primarily office-based in Berlin.
• Visa: Sponsorship available for suitable candidates.
• Deadlines: Applications will be reviewed on a rolling basis until the role is filled.

About SumUp

Be empowered to do more that matters.